Associate, Integrated Operations

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Lazada Full time $104,000 - $130,878 per year

The Integrated Operations Team is responsible for the strategic planning, execution, and continuous improvement of our core seller programs. Additionally, the team holds ownership of the commercial team's quarterly target setting and performance management processes, while also administering incentive computations for the commercial team. Furthermore, the team operates the Commercial Academy—a dedicated initiative that designs and deploys soft- and hard-skill training programs to enhance workforce capabilities.

Job Description:


• Analyze and enhance business strategies using data, optimizing resources across various teams, like sales operations, seller programmes.


• Lead our commercial target-setting process to guide business growth effectively, Create and maintain dashboards to keep track of key performance indicators.


• Work with Business Intelligence and Data Product teams to ensure our data is accurate and actionable for key stakeholders.


• Spot trends and opportunities in seller program design for improvements and maintain strong governance of financial viability.


• Monitor seller performance and provide insights to refine seller programs and optimise KAM incentive distributions according the efficient seller target setting process.


• Conduct targeted analyses to solve unique business challenges, offering data-driven solutions. Provide strategic insights to leadership on sales operations, including incentives and profitability models.


• Collaborate with Seller Engagement and Sales Operations teams to manage seller communications and inquiries.

Job Requirements:


• Bachelor's Degree in Business Management or related field.


• At least 3-4 years of experience in Data Analytics, Business Intelligence, or commercial operations (e-commerce, consulting, or retail).


• Strong communication and interpersonal skills; you thrive in teamwork settings.


• Quick learner who adapts well to changing environments and priorities.


• Solid analytical abilities, especially with Excel; familiarity with data tools such as SQL is a plus but not mandatory.


• Organized, detail-oriented, and self-motivated. Project management experience is a bonus.

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