Partner Enablement Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Huawei Technologies (Malaysia) Sdn. Bhd Full time 90,000 - 120,000 per year

Main Responsibilities:

1)Establish the operation system for the corresponding service partners, continuously improve the business efficiency of service partners through partner certification, authorization, and appraisal, and ensure business compliance.

2)Develops talent development strategies, partner capability frameworks, and course systems for service partners, and supports the development, construction, and operation of partners' training services based on the unified partner enablement platform.

3)Be responsible for the quality and security qualifications of the corresponding service partners during business implementation, process review and improvement, and implementation of cyber security and privacy protection compliance and information security.

4)Develop Installers to participate with Huawei certification and enablement Training through program policy adaption and incentive related evaluation. Focus on service partner operation and satisfaction assurance to improve installers experience & service quality.

5)Evaluation for current service partners and working on filling and enhancing the gaps for a better future appraisal.

6)Listen to the partner and guide them closely step by step to become a solid channel service partner.

Requirements:

Knowledge:

  1. Photovoltaic technology

  2. Very good knowledge in the photovoltaic industry and a good related technical background:

  3. Photovoltaic cells: Understand the manufacturing processes and performance characteristics of different types of photovoltaic cells, inverters and EES systems.

  4. Power and energy management

Inverter technology: Understand the working principle and application of inverters in photovoltaic systems, including their performance parameters and selection methods.

Skills:

  1. Project Management

·       Planning and Coordination: Strong skills in planning, organizing, and

·       coordinating service activities and projects.

·       Time Management: Ability to manage multiple service requests and projects simultaneously, ensuring timely completion.

  1. Customer Relationship Management

·       Customer Service: Excellent skills in managing customer relationships,

·       addressing inquiries and resolving complaints.

·       Communication: Effective communication skills for interacting with customers, service partners, and internal teams.

  1. Partner Management

·       Performance Monitoring: Regularly assessing the performance of service

·       partners and ensuring compliance with standards.

·       Training and Development: Providing training and support to service partners to ensure high-quality service delivery.

  1. Soft Skills

·       Adaptability: Being flexible and adaptable to changing conditions and requirements.

·       Attention to Detail: Ensuring accuracy and thoroughness in all service-related activities.

·       Customer-Focused Mindset: Keeping the customer's needs and satisfaction at the forefront of all service decisions.

  1. Education Level

·       Bachelor's degree in electrical engineering (or equivalent) would be preferred.

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