Branch Manager

2 weeks ago

Central Seberang Perai Penang, Malaysia Timberdeck Sdn Bhd Full time

The Branch Manager is a pivotal leadership role responsible for the overall performance and growth of our branch, which operates as a combined showroom, marketing office, and warehouse for premium ceiling and wall panels.

This hands-on position requires a dynamic individual who will expertly manage daily operations, lead a small team, and proactively develop new business by building strong relationships with key industry professionals, including Interior Designers (IDs), Architects, and Developers.

Job Responsibilities:

  • Sales, Business Development & Market Growth:

· Develop and execute a strategic sales plan to achieve and exceed branch sales targets.

· Proactively identify, target, and secure new business opportunities within the specified market.

· Conduct regular field visits to build and maintain strong relationships with key specifiers and buyers: Interior Designers, Architecture firms, Property Developers, and large contractors.

· Act as the senior product expert, conducting presentations and product demonstrations for clients at the showroom or their offices.

· Understand client project needs and provide tailored material solutions and quotations.

· Monitor market trends, competitor activity, and customer needs to inform strategy
- Branch Operations & Management:

· Oversee the entire branch operations, ensuring efficiency and profitability.

· Manage inventory levels in the warehouse to balance optimal stock availability with minimizing carrying costs.

· Ensure the showroom is maintained to a high standard, presenting products effectively to create a positive customer experience.

· Implement and uphold all company operational policies, safety standards, and security procedures.

· Manage local logistics and coordination of deliveries and collections.
- Team Leadership & Management:

· Directly manage, mentor, and motivate a team of three: Store Hand, Account/Admin Executive, and Sales Executive.

· Delegate tasks effectively, set clear performance objectives, and conduct regular performance reviews.

· Foster a collaborative, productive, and positive team environment.
- Financial & Administrative Oversight:

· Work with the Account/Admin Executive to manage local accounts, including invoicing, petty cash, and expense reporting.

· Monitor branch P&L performance, controlling costs and driving profitability.

· Prepare and submit regular reports on sales performance, market visits, inventory status, and branch activities to senior management.

· Ensure all administrative tasks are completed accurately and on time.

Job Requirements:

  • Minimum of 5 years of experience in a sales and operations management role, preferably within the building materials, construction, or interior design industry.
  • Proven track record in B2B sales and business development, with existing relationships with IDs, Architects, or Developers being a significant advantage
  • Strong experience in inventory and warehouse management.
  • Demonstrated experience in leading, training, and managing small teams.
  • Proficient in basic computer software (MS Office: Excel, Word, Outlook) and experience with inventory or CRM systems is a plus.

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