Quality Analyst – Insurance Domain

2 days ago

Greater Kuala Lumpur, Malaysia Cognizant Full time 60,000 - 120,000 per year

Role: Quality Analyst – Insurance Domain (Cantonese Speaker)

Location: KL, Malaysia

Summary:

We are looking for a meticulous and process-driven Transaction
Quality Analyst with experience in the insurance domain
to monitor, evaluate, and improve the quality of transactions across operational teams.

The ideal candidate will ensure compliance with process standards, identify gaps, and drive continuous improvement in service delivery.

Key Responsibilities:

  • Conduct
    regular audits of insurance process transactions
    (e.g., claims processing, policy issuance, endorsements, renewals, etc.).
  • Evaluate accuracy, completeness, and compliance with internal policies and regulatory requirements.
  • Identify process gaps, errors, and training needs through root cause analysis.
  • Provide actionable feedback to operations teams and support coaching initiatives.
  • Maintain and update quality scorecards, dashboards, and audit reports.
  • Collaborate with process owners and training teams to improve SOPs and quality frameworks.
  • Participate in calibration sessions to ensure consistency in quality assessments.
  • Support internal and external audits by providing required documentation and insights.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (preferred: Insurance, Business, or related fields).
  • 2–5 years of experience in
    transaction quality or process audit roles
    , preferably in the
    insurance industry
    .
  • Strong understanding of insurance processes (Life, Health, P&C, or Reinsurance).
  • Proficiency in
    MS Excel, PowerPoint, and quality monitoring
    tools.
  • Excellent analytical, communication, and documentation skills.
  • Multi Lingual Proficiency (English, Chinese Mandarin, Malay, Cantonese etc)

Preferred Qualifications:

  • Certification in Quality (e.g., Six Sigma Yellow/Green Belt, Lean).
  • Familiarity with quality frameworks like Six Sigma, COPC, or ISO (preferred).
  • Certification in Insurance domain (e.g., LOMA)
  • Experience with workflow tools like BPM, CRM, or insurance platforms (e.g., Guidewire, Duck Creek).
  • Exposure to global insurance standards and regulatory compliance.

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