technical operations manager

19 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia ITDistribution Sdn Bhd Full time

Job Description:

To lead, manage, and optimize the organization's technical operations team, ensuring efficient delivery of services, fostering a high-performing technical team, and aligning technology solutions with overall business objectives.

Key Responsibilities:

  • Leadership & Team Management: Recruit, train, mentor, and manage technical staff (e.g., engineers, support teams) to ensure skill development and high performance.
  • Infrastructure Oversight: Oversee the management, maintenance, and security of technical systems (servers, networks, cloud, software, hardware).
  • Process Improvement: Develop, implement, and monitor operational procedures to enhance efficiency, reduce downtime, and drive continuous improvement.
  • Performance & Monitoring: Monitor system performance, troubleshoot issues, and implement preventive measures to maximize uptime and meet customer/project SLA.
  • Budget & Resource Management: Prepare and manage technical operations budgets, optimize resource allocation, and oversee procurement.
  • Stakeholder Collaboration: Work with other departments, senior management, and external vendors to align tech strategy with business goals and resolve issues.
  • Strategy & Planning: Contribute to strategic planning for future IT needs, infrastructure upgrades, and technology adoption.
  • Compliance & Risk: Ensure operations adhere to safety, security, and regulatory standards (e.g., OSHA, ISO), and manage disaster recovery/business continuity.
  • Reporting and Documentation: Monitor and report on IT operational performance, uptime, and incident management metrics. Also need to maintain comprehensive documentation of IT infrastructure, processes, and policies.

Required Qualifications:

  • Bachelor's degree in engineering, IT, Computer Science, or a related technical field.
  • Proven experience (4-5+ years) in a technical leadership/management role.
  • Strong technical knowledge relevant to industry – Software maintenance & IT infrastructure.
  • Expertise in project management, problem-solving, and process improvement methodologies.
  • Able to communicate in English effectively with Principal/Partner.

Key Skills:

  • Leadership & Team Building
  • Strategic Thinking
  • Communication (technical & non-technical)
  • Analytical & Problem-Solving
  • Budget Management
  • Vendor Management
  • Risk Management

Job Type: Full-time

Pay: RM6, RM8,000.00 per month

Work Location: In person

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