Operations Technical Support

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia The Social Full time

We are seeking a proactive and detail-oriented Operations Technical Support professional to provide hands-on support across our group of restaurants. This role ensures smooth operational performance by assisting with systems implementation, troubleshooting technical issues, coordinating maintenance, and supporting operational projects across outlets.

Key Responsibilities

  • Provide day-to-day technical and operational support to restaurant teams.

  • Troubleshoot and resolve POS, network, and equipment issues promptly to minimize downtime.

  • Coordinate with vendors and contractors for equipment repair, software updates, and maintenance.

  • Assist in the rollout and training of new systems, such as POS upgrades, reservation platforms, or inventory software.

  • Maintain accurate records of system configurations, service contracts, and technical assets.

  • Support restaurant openings, renovations, and operational audits.

  • Monitor and report operational performance metrics, providing insights for process improvement.

  • Liaise between restaurant teams and the corporate office to ensure efficient communication and follow-up on operational matters.

  • Ensure compliance with company standards and operational procedures.

Requirements

  • 2–4 years of experience in a restaurant, hospitality, or multi-outlet operational support role.

  • Basic technical knowledge of POS systems, networking, and restaurant technology platforms.

  • Strong organizational skills with the ability to manage multiple priorities across different locations.

  • Excellent communication and problem-solving abilities.

  • Willingness to travel between outlets as needed.

Preferred Skills

  • Experience with POS system Zeoniq similar software.

  • Familiarity with inventory or procurement systems (e.g., FMH).

  • Hands-on understanding of restaurant operations and service flow.

Job Type: Full-time

Pay: RM4, RM5,500.00 per month

Benefits:

  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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