Executive Housekeeper

WHAT'S THE JOB?
As Executive Housekeeper, you'll keep all aspects of housekeeping, guest rooms, public areas, pool, and laundry running smoothly, and ensure high standards are met to deliver memorable and unique guest experiences.

YOUR DAY-TO-DAY

People

• Direct daily activities, plan and assign work ensuring you always have the right number of colleagues.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues; recognize good performance.
• Educate and train all team members in compliance with federal, state, and local laws and safety regulations. Ensure colleagues are properly trained and have the tools and equipment to carry out job duties.
• May assist with deep cleaning projects and/or assist housekeeping colleagues during high-volume periods.

Financial

• Help prepare and monitor the hotel's annual budget with a focus on increasing profitability.
• Maintain proper inventory levels, managing cost per room for supplies and labor. Carry out special requests from guests, VIPs, repeat visitors, and club members.
• Ensure the asset is taken care of with proper maintenance and upkeep.

Responsible Business

• Maintain and order supplies and equipment whilst minimizing waste and maintaining "green" initiatives (example: container recycling and cleaning agents).
• Reunite items with owners and log any lost and found property.
• Perform other duties as assigned. May also serve as Manager on Duty.

Guest Experience

• Make sure the quality of housekeeping and laundry services is always superb. We have standards, but it's down to you to make rooms special and memorable for guests.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc., are clean and in good repair to meet guest satisfaction.
• Carry out special requests from guests, VIPs, repeat visitors, and club members.
• Help guests with their questions and complaints to achieve complete guest satisfaction.
• Look smart – wear your uniform with pride.

Responsible Business

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done; Manager on Duty functions.

Accountabilities

• Number of employees supervised:
• Direct: Housekeeping Supervisor / Floor Supervisor / Laundry Supervisor / Linen Room Supervisor
• Indirect: N/A
• Annual Operating Profit/Payroll Budget: Department Target
• Key Metrics: Department Budget, Guest Satisfaction Survey, Employee Satisfaction Survey
• Decision-Making Responsibilities (Decision Rights): Department Budget, matters pertaining to housekeeping operations, within the authority as assigned for Hotel Band 5 role.

WHAT WE NEED FROM YOU

Required Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the company.
• Good writing skills.
• Proficient in the use of Microsoft Office, Opera, Infrasys.
• Problem-solving, motivating, organizational, and training abilities.
• Strong leadership skills in managing teams.
• Must be fluent in the local language; other languages preferred.

Qualification

• Diploma in Hotel Administration, Hotel Management, or equivalent.

Experience

• 4 years' housekeeping/laundry experience, preferably in a hotel of similar size, including supervisory experience. Some college preferred.

HOW DO I DELIVER THIS?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in its own way, and at the heart of it all are specific, core service skills:

• True Attitude: Being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: Having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you to help and support them during their stay.
• True Listening: Focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: Providing guests with what they need, and doing so in a timely and caring manner.

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing, and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.