After Sales Support Coordinator

4 days ago

Nusajaya, Johor, Malaysia Hirehub Management Full time 3,000 - 6,000 per year


Company Background:
A leading manufacturer of prefabricated modular data center solutions, specialize in the data center and power systems industry. With R&D facilities in Shanghai and high-end manufacturing plants in Shanghai and Malaysia, it delivers innovative solutions for hyperscale data center projects globally. 
Job Description:
  • Respond to customer inquiries via phone, email, and online channels with professionalism and accuracy, ensuring customer satisfaction and a positive service experience.
  • Provide product and service information, guide customers through solution options, and assist in promoting effective product usage.
  • Handle after-sales inquiries, including order tracking, logistics coordination, and complaint resolution, ensuring timely follow-up and proper documentation.
  • Communicate with internal departments (production, sales, logistics, quality, etc.) to resolve customer issues efficiently and maintain smooth workflow.
  • Translate and manage large volumes of documents accurately between Chinese and English.
  • Maintain and update customer records, reports, and service databases for accuracy and completeness.
  • Summarize recurring customer issues, share insights for service improvement, and support process optimization initiatives.

  • Perform general administrative duties and other tasks assigned by superiors.

Job Requirements:

  • Diploma or Degree in Business, Administration, or related field.

  • Excellent communication and written skills in both Chinese and English.

  • Strong organizational, coordination, and problem-solving skills.

  • Detail-oriented, responsible, and proactive in task management.

  • Experience in after-sales support, logistics coordination, or customer service is an advantage.

Salary Range: RM3,000 - RM6,000

PIC Contact No: Bee Ser


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