Sales Development Representative

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia KPay Group Full time 60,000 - 120,000 per year

KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 59,000 merchants across Hong Kong, Singapore, Japan and Australia, KPay is unleashing merchants' growth potential by building a one-stop platform for financial management, business operations and digital transformation. KPay secures a record USD55 million in 2024, marking the largest series A fundraise globally in the payments sector of the year.

Key Responsibilities

  • Conduct outbound cold calls to SME business owners to introduce KPay's payment solutions and generate interest.
  • Qualify leads and schedule appointments for field sales representatives to conduct in-person or virtual meetings.
  • Understand and communicate KPay's value proposition clearly and persuasively to prospects across different industries.
  • Maintain accurate records of calls, lead status, and meeting outcomes using CRM tools.
  • Meet and exceed daily, weekly, and monthly targets for calls made, leads generated, and meetings booked.
  • Collaborate closely with the field sales team to ensure high lead-to-meeting conversion rates and feedback loops.
  • Follow up on warm leads from marketing campaigns and inbound inquiries when applicable.
  • Stay updated on KPay's product offerings, industry trends, and common merchant objections to improve sales pitch effectiveness.
  • Deliver excellent customer experience and represent KPay's brand professionally on every call.

Key Requirements

  • 1+ years of experience in telesales, or a similar outbound sales role, ideally targeting SMEs.
  • Strong communication and persuasion skills, with a clear and confident phone presence.
  • Resilience and persistence, with the ability to handle objections and rejection professionally.
  • Goal-oriented mindset, with a strong drive to meet and exceed KPIs and team targets.
  • Organized and detail-oriented, able to manage lead pipelines and follow up consistently.
  • Basic computer literacy, with experience using CRM systems or lead-tracking tools.
  • Ability to work independently and as part of a team, coordinating effectively with field sales and marketing.
  • Being fluent in English is a must, knowing more languages would be a plus.
  • Previous experience in fintech, payments, or B2B sales is a plus but not required.
  • Energetic and positive attitude, with a strong work ethic and willingness to learn.

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