IT Service Desk Engineer

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia ALPHAEUS PTE. LTD. Full time

Location: Onsite in Singapore

Employment Type: Yearly Renewable Contract

Working Hours: 12-hour Rotating Shift

Salary: Up to SGD 2,300 + Shift Allowances

Job Responsibilities:

  • Deliver accessible, timely, and professional IT support to resolve user issues effectively.
  • Be available to take calls and promptly respond to queries via voicemail, email, or fax.
  • Accurately assess and resolve problems, providing first-level troubleshooting and technical support.
  • Track incidents and provide first and second-level resolution for issues related to desktops, LAN, centralized infrastructure, WAN, and voice services.
  • Coordinate employee user account administration, including activation, changes, and terminations.
  • Receive and manage IT service request calls from users.

Requirements:

  • Candidate must possess at least Diploma in any field.
  • IT-savvy with a good understanding of Windows, email systems, network connectivity, and basic Level 1 troubleshooting.
  • Possess strong communication skills.
  • Able to work under pressure and handle 12-hour rotating shifts.
  • Comfortable working in Singapore.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM5, RM7,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Education:

  • Diploma/Advanced Diploma (Required)

Language:

  • English (Required)

Work Location: In person



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