IT Support Engineer

IT Support Engineer (End User Computing)

Location: Petaling Jaya, Selangor (On-site)

Working Hours

• Monday to Friday: 8:00 AM – 5:30 PM
• Saturday: 8:00 AM – 12:30 PM (by rotation, overtime claimable)
• Standby after office hours for critical issues (based on severity)
• Public holidays follow the customer's schedule

About the Role

We're seeking a proactive and reliable IT Support Engineer (End User Computing) to provide on-site technical support within a corporate environment in Petaling Jaya.

This role involves handling day-to-day IT operations, managing BAU (Business-As-Usual) issue tracking, and supporting small IT enhancement initiatives. You'll play a key part in ensuring consistent service delivery, operational compliance, and user satisfaction.

What You'll Be Doing

End-User Support & Maintenance

• Provide on-site support for desktops, laptops, mobile devices, and peripherals (e.g., printers, copiers).
• Diagnose and resolve hardware, software, and connectivity issues within defined SLAs.
• Perform OS patching, configuration updates, and system maintenance activities.
• Maintain accurate asset inventory and ensure adherence to the Standard Operating Environment (SOE).

BAU Issue Tracking & Reporting

• Record and manage incidents, service requests, and problems using structured tracking methods.
• Maintain accurate documentation, status updates, and closure notes.
• Prepare weekly and monthly summaries highlighting progress, trends, and outstanding items.
• Escalate recurring or critical issues for further investigation and resolution.
• Ensure visibility and accountability through consistent reporting practices.

Small Projects & Continuous Improvement

• Participate in small-scale IT initiatives such as hardware refresh, patch rollout, and device relocation.
• Track project milestones and ensure deliverables meet timelines and standards.
• Coordinate with vendors and internal teams for smooth execution.
• Contribute to process improvement and documentation updates.

Incident, Request & Asset Management

• Manage Joiner/Mover/Leaver (JML) activities, IMAC (Install/Move/Add/Change) tasks, and user access administration.
• Monitor software license usage and maintain compliance records.
• Coordinate with vendors for warranty claims and RMA processes as needed.

What We're Looking For

• Diploma or Degree in IT, Computer Science, or a related discipline.
• Proven hands-on experience in IT support or end-user computing environments.
• Strong troubleshooting and analytical skills in Windows platforms.
• Familiarity with ITIL-based service delivery and structured reporting practices.
• Experience maintaining issue logs or trackers for operational visibility.
• Good communication, teamwork, and customer service skills.
• Willingness to perform standby and rotational weekend duties.

What We Offer

• Exposure to enterprise-level IT infrastructure and service operations.
• Opportunities for technical growth and career development.
• Supportive and collaborative work environment.

Job Type: Contract

Contract length: 12 months

Pay: RM2, RM4,000.00 per month

Benefits:

• Health insurance
• Professional development

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of experience do you have in end-user computing or desktop support?
• Have you previously worked in an on-site IT support or customer environment?

(Yes/No)

• Are you familiar with Standard Operating Environments (SOE) and IT asset management processes?

(Yes/No)

• Do you have experience handling patch management or OS image deployment?

(Yes/No)

• Are you Malaysian?

(Yes/No)

• Your expected Salary
• Your Notice Period?

(2 Months / 1 Month / Immediately)

Work Location: In person