Internship - Helpdesk

2 days ago

Shah Alam, Selangor, Malaysia Rentwise Sdn Bhd Full time 14,400 - 18,000 per year

Job Overview

Assist the Helpdesk team in providing first-level IT support to end users. This internship offers hands-on experience in troubleshooting, ticketing systems and technical communication.

Key Responsibilities:

  • Assist in responding to user queries via phone, email or ticketing system.
  • Help perform basic troubleshooting for PCs, laptops, printers and software.
  • Escalate unresolved issues to senior technicians.
  • Record and update support activities in the ticketing system.
  • Assist with software installation and basic setup.
  • Support in maintaining IT records and simple reports.
  • Perform ad-hoc tasks assigned by the supervisor.

Learning Outcomes

  • Gain hands-on experience in IT helpdesk operations and customer service.
  • Understand the workflow of incident management and ticketing systems.
  • Develop troubleshooting and technical communication skills in a professional environment.

Qualification

Diploma/Degree in Information Technology, Computer Science or related field.

Requirements

  • Basic understanding of hardware troubleshooting, desktop support and helpdesk operations.
  • Good communication skills in Bahasa Malaysia and English.
  • Eager to learn, proactive and able to work well in a team.
  • Good to have: ITIL V3 Foundation or CompTIA A+ certification.

Job Type: Internship

Pay: RM1,000.00 per month

Benefits:

  • Free parking

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How long does the internship take? From when to when?

Work Location: In person

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