Technical & Customer Service - Intern

2 days ago

Shah Alam, Selangor, Malaysia Razer Full time 3,000 - 6,000 per year

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :We are seeking a motivated Customer Service Helpdesk Intern to join our dynamic team. This internship offers hands-on experience in resolving customer inquiries and supporting our client base. The ideal candidate will assist in ensuring customer satisfaction through efficient problem-solving and communication skills. As a Customer Service Helpdesk Intern, you will gain practical experience and develop key skills that are essential for a successful career in customer service and the fintech industry.
  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Handle and resolve customer complaints and issues effectively.
  • Provide accurate information regarding products, services, and transactions.
  • Escalate complex issues to appropriate teams or supervisors as needed.
  • Assist in maintaining detailed records of customer interactions and transactions.
  • Contribute to improving customer service processes and procedures.
  • Collaborate with team members to achieve organizational goals

  • Pre-Requisite:

  • Currently pursuing a Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field (if applicable)
  • Strong verbal and written communication skills.
  • Customer-focused with a positive attitude and eagerness to learn.
  • Demonstrated ability to work in teams and contribute positively to team dynamics. 
  • Ability to multitask, prioritize, and manage time effectively.
  • Ability to learn quickly and adapt to new technologies.
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work both independently and collaboratively in a dynamic environment. 
  • Previous customer service experience and familiarity with CRM systems or ticketing platforms is a plus.
  • Willingness to work in I-City
  • Able to commit to a minimum 20 weeks / 5-month internship will be a bonus. Preference will be given to a final year student.
Pre-Requisites :

Are you game?

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