Technical Support Engineer

2 weeks ago

Shah Alam, Selangor, Malaysia Park Place Technologies Full time 40,000 - 80,000 per year

In this role, you will be responsible for working with our customers to understand, document and resolve their service requests. You will have a strong sense of ownership, attention to detail and communication as you manage the request to resolution. Troubleshooting and collaboration skills are important as you will work closely with our internal teams, and partners, if required, to identify problems, follow procedures, and resolve issues in a timely manner. Training and mentoring skills are also important. In this role you will identify training opportunities within the team, create content and deliver that content to the Solutions Support Team.

Responsibilities

  • Act promptly to incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
  • Understand and explain technical and procedural concepts to both technical and non-technical audiences.
  • Troubleshoot and solve complex problems, analyzes issues, across a customer environment and provide effective solutions.
  • Provide timely updates, both written and verbal to our customers, partners, and internal teams.
  • Create knowledge articles and training to improve our knowledgebase and technical capability.
  • Identify learning opportunities and partner with leadership to provide both technical and customer service mentorship.
  • Represent PPT Solutions Support team on technical calls.
  • Punctual and reliable attendance.
  • Other duties as assigned.

Basic Qualifications

  • Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
  • Data analysis and reporting. (e.g. Microsoft Excel, PowerBI).
  • Experience of scripting, server management, patch management, virtualization, operating systems (Windows, Linux, Unix)
  • Proven industry experience as a Technical Support Engineer. Delivering best in class service (e.g., CSAT, Service Levels, Resolution Rates)
  • Proven to excel in business transformation and business improvement initiatives. Ability to be a change agent within the team on such initiatives.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
  • Excellent technical understanding of the technologies we work with. This includes understanding trends in industry, or our customer install base and using this knowledge to improve the quality of service we provide.
  • A strong command of our business and our processes. Ability to develop automation and enhance processes and procedures.
  • Customer-focused and collaborative mindset with a passion for delivering exceptional service.

  • Must have 2 or more of the following:

  • Fundamental understanding of IT infrastructure. Familiar with firewall, switches, routers, servers, or storage concepts

  • Knowledge of operating systems (Windows, Lunix, Unix) and scripting is a plus.
  • Windows server management / patching experience

  • Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.

  • You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.

Preferred Qualifications

  • A+
  • CCNA or Equivalent
  • ITIL foundation or higher
  • Microsoft/CompTIA
  • Azure Infrastructure
  • OEM Practitioner Certification
  • Similar technical or customer service certification

Travel

  • 5%

  • Technical Support Engineer

    2 days ago

    Shah Alam, Selangor, Malaysia Topcon Positioning Malaysia Full time 40,000 - 80,000 per year

    Company DescriptionTopcon Positioning Asia (Malaysia) Sdn Bhd (TPM) is located in Shah Alam, Selangor, Malaysia and serves as the regional hub for South and South East Asia under Topcon Corporation. Topcon Corporation is a Japanese multinational company established in 1932, and is a world leader in manufacturing optical and electronic instruments for...

  • Technical Support Engineer

    2 weeks ago

    Shah Alam, Selangor, Malaysia Park Place Technologies Malaysia Sdn Bhd Full time 60,000 - 120,000 per year

    Technical Support Engineer - Level 2In this role, you will be responsible for working with our customers to understand, document and resolve their service requests. You will have a strong sense of ownership, attention to detail and communication as you manage the request to resolution. Troubleshooting and collaboration skills are important as you will work...

  • Technical Support Engineer

    2 days ago

    Shah Alam, Selangor, Malaysia Sandvik Full time 90,000 - 120,000 per year

    Main ResponsibilitiesProvide front-line trouble-shooting support directly with customers of Sandvik's equipmentCo-ordination with back-line / factory team to assist in helping to resolve technical issuesProvide support for start-up of new Sandvik Equipment on customer's siteRoot Cause Analysis/Trouble Shooting (only 2nd line support),Collects technical...

  • Technical Engineer

    2 weeks ago

    Shah Alam, Selangor, Malaysia Solmax Full time 80,000 - 120,000 per year

    OverviewThe Technical Engineer will provide technical support for Solmax's range of geosynthetics products, focusing on applications such as reinforced slopes and walls, basal and piled embankments, soft soil consolidation, subgrade stabilization, coastal and inland waterways erosion protection. This role requires a proactive and collaborative approach to...

  • Technical Engineer

    2 days ago

    Shah Alam, Selangor, Malaysia Agensi Pekerjaan Linktrix Consultants Sdn Bhd Full time 42,000 - 84,000 per year

    Position Title: Technical EngineerOur client is a Japanese MNC, specializing in providing surveying and positioning tools, particularly in the fields of construction, currently looking for a Technical Engineer to be responsible for the installation, calibration, testing, troubleshooting, and maintenance of Machine Control systems and Agriculture systemsJob...

  • Technical Engineer

    2 days ago

    Shah Alam, Selangor, Malaysia CDG PRODUCTS SDN. BHD Full time 60,000 - 120,000 per year

    Candidate must have Diploma/Degree in Mechanical Engineering with 3 years working experience in Injection Moulding.Exposure in troubleshooting any technical issue.To work with Injection Moulding personnel for process improvement activities.Responsible for maintenance functions, scheduling, spare parts availabilities, not limited to preventive, corrective and...

  • Project Technical Engineer

    2 days ago

    Shah Alam, Selangor, Malaysia Codetrace Sdn Bhd Full time 60,000 - 120,000 per year

    About the role As a Project Technical Engineer at Codetrace Sdn Bhd, you will play a vital role in the delivery of complex engineering projects. Reporting to the Engineering Manager, you will be responsible for providing technical expertise and guidance to ensure the successful implementation of our clients' projects. This is a full-time position based in...

  • Technical Engineer

    1 day ago

    Shah Alam, Selangor, Malaysia Namtech Prima Sdn. Bhd. Full time 60,000 - 80,000 per year

    We are looking for an accountable Technical Engineer who has below capabilities and qualifications: -What we're looking forStrong problem solving and analytical skillsGood personality, attitude and teamwork1 – 3 years of experience in mechanical engineeringDiploma or/and bachelor's degree in mechanical engineeringWilling to work outstation throughout...

  • technical costing engineer

    1 day ago

    Shah Alam, Selangor, Malaysia MIR VALVE SDN. BHD. Full time 90,000 - 120,000 per year

    Are you an analytical and detail-oriented engineer with a passion for precision, cost efficiency, and continuous improvement?MIR VALVE is looking for a Technical Costing Engineer to join our dynamic technical team and contribute to the success of our high-quality valve manufacturing operations for the oil & gas industry.Key ResponsibilitiesPrepare new...

  • Technical Engineer

    2 days ago

    Shah Alam, Selangor, Malaysia Codetrace Sdn Bhd Full time 80,000 - 120,000 per year

    About the role As a Technical Engineer - Vision/Mechanical/Electrical at Codetrace Sdn Bhd, you will play a crucial role in the development and implementation of cutting-edge vision systems, mechanical and electrical engineering solutions. This full-time position is based in Shah Alam, Selangor or Penang, and will involve working closely with...