Customer Service Representative

2 weeks ago

Shah Alam, Selangor, Malaysia Maxincome Resources Sdn Full time 24,000 - 36,000 per year

Responsibility

  • Provide first-line support for customer inquiries and technical issues via phone, email, chat, or other communication channels.
  • Troubleshoot and resolve technical problems related to products or services, escalating issues to higher-tier support as necessary.
  • Maintain a clear and detailed record of customer interactions, issues, and resolutions in the help desk system.
  • Follow up with customers to ensure issues are fully resolved.
  • Collaborate with internal teams to improve processes and escalate recurring or complex issues.
  • Stay up to date with product updates, new features, and troubleshooting procedures. Provide product information and guidance to customers.
  • Ensure customer service standards are met, aiming for a high level of customer satisfaction.

Job Requirements

  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Proven experience in a customer service or help desk role.
  • Strong communication skills (both verbal and written).
  • Ability to troubleshoot and resolve basic technical issues.
  • Experience with help desk software and ticketing systems.
  • Excellent problem-solving skills and attention to detail.
  • Ability to multitask and prioritize tasks effectively.
  • Strong interpersonal skills and the ability to work well with others.
  • Familiarity with basic software.
  • Experience in customer service for services.
  • Knowledge of common customer service best practices and principles.

Job Types: Full-time, Permanent

Pay: RM2, RM2,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Are you willing to work during weekend and Public Holiday?
  • Kindly list all languages you are able to speak and write fluently

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

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