Customer Service Representative

4 days ago

Shah Alam, Selangor, Malaysia CSM ENGINEERING HARDWARE Full time 24,000 - 67,200 per year

JOB RESPONSIBILITY

  • Attend to all customer enquiries via WhatsApp, phone calls, and email promptly and professionally.
  • Prepare and send quotations to customers based on their requirements and specifications.
  • Ensure all quotations are accurate, timely, and aligned with company pricing and margin guidelines.
  • Proactively follow up on pending quotations to determine status, clarify customer needs, and increase closing rates.
  • Liaise with relevant departments (logistics) to coordinate product availability and delivery.
  • Ensure timely issuance of Delivery Orders (DO) and coordinate smooth delivery to customers.
  • Build and maintain strong relationships with key corporate clients.

EDUCATION REQUIREMENT

Candidates with SPM/STPM qualification and relevant working experience in B2B sales.

COMPUTER KNOWLEDGE REQUIREMENT

  • Familiar with email platforms.
  • Comfortable using WhatsApp Business for customer engagement and follow-up.

OTHER SKILSS REQUIREMENT

  • Strong communication and follow-up skills.
  • Experience in B2B sales or hardware industry is an advantage.

Job Type: Full-time

Pay: RM1, RM2,800.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion

Language:

  • Bahasa (Preferred)

Work Location: In person

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