D365 Finance

Job Title:

D365 Finance & Operations Application Support Analyst

Overview

We are seeking a dedicated and detail-oriented D365 Finance & Operations Application Support Analyst to provide expert-level support across our financial systems.

This role plays a key part in ensuring system stability, user satisfaction, and continuous improvement within our Microsoft Dynamics 365 F&O environment. You will work closely with business users, IT teams, and external vendors to maintain seamless operations and drive functional excellence.

Key Responsibilities

• Provide daily application support for Microsoft Dynamics 365 Finance & Operations, focusing on Finance modules (AP, AR, GL, Project Management, Sales/Purchase Orders).
• Manage and deliver Application Change Requests (ACRs) in coordination with relevant stakeholders to ensure accurate and timely completion.
• Troubleshoot and resolve incidents, service requests, and system issues related to D365 F&O and integrated systems.
• Serve as the primary contact for D365-related matters, escalating issues to internal teams or third-party vendors when required.
• Offer 1st and 2nd line support to internal users across global entities, maintaining high service quality and timely resolutions.
• Log, prioritize, and monitor support tickets using the internal ticketing system, ensuring clear and complete documentation.
• Communicate effectively with end users, IT teams, and management on issue status and resolution progress.
• Conduct testing and validation of system updates, changes, and enhancements prior to deployment.
• Assist during audit processes by providing system data, reports, and supporting documentation.
• Create and maintain user guides, training materials, and process documentation for D365 F&O.
• Collaborate with both local and offshore IT teams to resolve issues and implement system improvements.
• Support system upgrades, patch management, and release cycles, including testing and deployment assistance.

Skills and Experience

• Minimum 1 year of hands-on experience supporting Microsoft Dynamics 365 Finance & Operations (Finance and Project modules preferred).
• Proven experience delivering 1st and 2nd line application support in a D365 environment.
• Solid understanding of financial processes and accounting principles (AR, AP, GL).
• Strong analytical, troubleshooting, and problem-solving skills with the ability to work both independently and collaboratively.
• Experience in business analysis, requirements gathering, and process documentation.
• Excellent communication skills (verbal and written) with the ability to explain technical topics to non-technical users.
• Familiarity with Azure DevOps or similar tools for managing application changes and deployments.
• Experience collaborating with Dynamics ISVs and third-party vendors is an advantage.
• Proficiency in creating user manuals and visual documentation (screenshots, diagrams).
• Basic knowledge of SQL and understanding of data structures in D365.
• Exposure to IBM iSeries environments is an added advantage.
• Strong understanding of software testing principles and SDLC processes.

Job Types: Full-time, Permanent

Pay: RM3, RM5,400.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• What is your expected salary?

(Please indicate your expected monthly salary in RM.)

• What is your notice period?

(Please specify your current notice period in weeks or months.)

• Are you able to work on a shift basis if required?

(Yes / No)

Experience:

• D365 Finance & Operations Application Support Analyst: 1 year (Preferred)

Work Location: In person