Vietnamese Speaker

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Transcosmos Malaysia Sdn Bhd Full time

We are looking for a Vietnamese Speaker Call Centre Agent to join our customer service team in Kuala Lumpur. In this role, you will be the primary point of contact for our Vietnamese-speaking customers, ensuring they receive exceptional service and support. You will handle customer inquiries across various communication channels, resolve issues, and provide accurate information all while maintaining a professional and positive attitude.

Key Responsibilities

  • Respond to Customer Inquiries: Handle inquiries via phone, email, live chat, and other platforms in a timely and accurate manner.
  • Handle Complaints Professionally: Resolve customer issues and complaints with care and professionalism to ensure customer satisfaction.
  • Escalate Complex Issues: Forward unresolved or complex matters to relevant departments or senior staff for further action.
  • Maintain Accurate Records: Log all customer interactions, feedback, and transactions in the CRM system.
  • Suggest Process Improvements: Identify areas for improvement and contribute to enhancing customer service protocols.
  • Meet Performance Targets: Strive to achieve individual and team KPIs such as response time and customer satisfaction scores.

Qualifications

  • Education: Diploma or higher in any field. SPM or high school holders with strong communication skills are welcome to apply.
  • Experience:
  • At least 6 months of experience in a call centre or customer service role is preferred.
  • Fresh graduates or candidates without experience but with a strong willingness to learn are encouraged to apply.
  • Language Proficiency:
  • Fluent in Vietnamese (spoken & written)
  • Good command of English is required.
  • Key Skills:
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Able to remain calm and professional under pressure
  • Detail-oriented with a proactive mindset for continuous learning

Working Location

  • Office Location: Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur
  • Easily accessible by public transport

Ready to take the next step in your customer service career?

Apply today and become part of a growing, dynamic team dedicated to delivering exceptional customer experiences.

Job Types: Full-time, Permanent

Pay: RM3, RM4,100.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Language:

  • Vietnamese (Required)

Work Location: In person

  • KYC Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Company Background:We are representing one of our multinational client, an award-winning leader in online trading and financial service industry, looking for KYC Analyst (Thai/Indonesian/Vietnamese Speaker - Non native) to be based in Bangsar Shopping Mall, Kuala Lumpur.Job Description:Review customer documentsResolve various alerts while conducting...

  • Customer Service- Vietnamese Speaker

    2 weeks ago

    Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Role: Customer Service** **Location: KL, Malaysia** **Exp: Min 1 Year** **Date of Joining: 8th October 2025** **Requirement**: Native Vietnamese Speaker Bachelor’s degree in any field Minimum 1+ years of customer service experience Able to work on rotational shifts and weekends Must hold a valid passport with at least 12 months’ validity All...

  • Campaign Management

    5 days ago

    Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    **Role Title: Campaign Management (Vietnamese Speaker** OR **Thai Speaker** **)** **Type: Contract/ Permanent with Abhidi Solution** **Work Location: KL, Malaysia** **Mode: Work from Office** **Relocation Allowance will be provided** **Key Responsibility Areas (KRA’s)** - Speak, read and write Vietnamese - Working experience with an E-commerce...

  • Chat Support

    3 days ago

    Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full time

    **Job Summary**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements,...

  • Real Time Incidents

    7 days ago

    Kuala Lumpur, Malaysia Cognizant Full time

    **Title: Editor - Real Time Incidents (Vietnamese Speaker)** **Location: Kuala Lumpur (Remote)** **Experience: 0-2 Years** **Key Responsibilities -** - **Data entry**: Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below...

  • Service Desk Agent(Vietnamese Speaker)

    3 days ago

    Kuala Lumpur, Malaysia Avensys Consulting Pte Ltd Full time

    **Role : Service Desk Agent(Vietnamese speaker)** **Job Type : 12 months Contract(yearly renewable)** **Work Location in MY : Menara TM, KL** **Working Hours : Mon-Fri (office hours)** **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g....

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Malaysia Mindpec Solutions Full time

    Job Role : Customer Service (Native Vietnamese Speaker) - DOJ (Date of Joining): 8th October 2025 - Salary: RM 4000 basic **- Requirements**: - Bachelor's Degree in any field - Able to work on rotational shifts on weekends - Knowledge of social media platforms - Must have a valid passport **Benefits**: - Competitive salary and benefits - Opportunity to...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking a Customer Service Representative who is fluent in Vietnamese to join our team. In this role, you will be responsible for providing exceptional customer service to our Vietnamese-speaking customers, resolving their inquiries and issues efficiently and effectively. You will also be responsible for maintaining accurate customer records and...

  • Chat Support

    1 week ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Vietnamese Chat Support - Vietnamese-Chat Support KL Sentral Shift: 24*7 Has experience in chat support “Bachelor Degree with no exp Diploma with min 1 year of call center...

  • Customer Support, Vietnamese Speaking

    3 days ago

    Kuala Lumpur, Malaysia Cognizant Full time

    **Job Summary** **Responsibilities** - Provide exceptional customer support by addressing inquiries and resolving issues in a timely manner. - Communicate effectively in both English and Vietnamese to assist customers with their needs. - Utilize technical skills to navigate and troubleshoot customer issues within the Hi-Tech and Services domains. - Maintain...

  • Graphic Designer- Vietnamese Speaker

    3 days ago

    Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    **GENERAL SUMMARY**: 1. Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) or other industry-standard tools. 2. Experience in organizing and presenting a portfolio of work that showcases skills and previous projects. 3. Video animation skills required 4. Vietnamese language proficient Pay: Up to RM8,000.00...