Clinical Applications Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Asgard Resources Sdn Bhd Full time 60,000 - 70,000 per year

Job Overview

The Clinical Applications Specialist plays a key role in supporting the deployment, training, and ongoing success of enterprise imaging and medical informatics solutions across healthcare facilities. This position ensures end users receive a seamless experience by providing clinical expertise, contributing directly to improved patient outcomes and operational efficiency.

Key Responsibilities

1. Solution Deployment & Implementation

  • Assist with the installation, configuration, and integration of Enterprise Imaging systems at client sites, ensuring smooth and compliant setup.
  • Support project engineers in technical aspects of deployment, with focus on workflow optimization and clinical usability.

2. Clinical Training & User Support

  • Conduct on-site and remote training for clinical staff to ensure proficiency in using enterprise imaging systems.
  • Develop and maintain training materials, manuals, and user guides tailored to various healthcare professionals.
  • Serve as the first point of contact for clinical application support, addressing user issues and escalating to technical teams when necessary.

3. Client Consultation & Workflow Analysis

  • Collaborate with clients to understand clinical workflows and recommend optimizations aligned with clinical needs.
  • Facilitate solution customization based on client requirements, working closely with project engineers and development teams.

4. Post-Implementation Support & Customer Success

  • Conduct regular follow-up sessions with clients to assess satisfaction and identify emerging needs.
  • Gather user feedback to support continuous improvement and recommend system enhancements.

5. Documentation & Reporting

  • Document all training activities, user interactions, and support cases for quality assurance and audit purposes.
  • Provide timely updates and reports to leadership on client progress, issue resolution, and training outcomes.

6. Industry & Product Knowledge

  • Stay up to date with healthcare informatics, DICOM, HL7 standards, and enterprise imaging technologies.
  • Participate in ongoing product training to maintain strong technical and clinical understanding of imaging systems.

Job Requirements

  • Bachelor's Degree or Diploma in Radiologic Technology, Healthcare Informatics, or a related clinical field.
  • Minimum 3 years of experience with enterprise imaging, PACS/RIS, or other clinical systems in a healthcare environment.
  • (Candidates with a strong clinical background are preferred.)
  • Strong knowledge of DICOM and HL7 standards and understanding of clinical workflows. Familiarity with enterprise imaging platforms is an advantage.
  • Excellent communication and interpersonal skills, with the ability to train users of varying clinical backgrounds.
  • Strong problem-solving skills, attention to detail, and a positive "can-do" attitude.
  • Able to work independently with minimal supervision; accountable and reliable.
  • Persuasive, proactive, and able to motivate users effectively.
  • Willingness to travel outstation; must possess own transport.

Job Type: Full-time

Pay: RM6, RM7,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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