Regional IT Manager

WHAT'S THE ROLE?The Regional IT Manager (RIM) assures and coordinates the needed IT services and operations delivery within the region covering 9 countries (Singapore, New Zealand, Australia, Malaysia Philippine, Malaysia, Thailand, Vietnam & India) and includes people management responsibilities for locations with IT personnel. The RIM assures a very high level of user focus and service orientation and is the primary contact and escalation point for all IT operations and support related topics, working closely with various global IT teams within Hilti.WHAT YOU'LL DOAs a RIM, you will be working closely with Hilti end users and global IT teams to ensure business and IT collaboration is achieved at the highest level. The role focuses on the following responsibilities:Act as first point of contact for regional and local demand, involve required functions from Global IT's verticals and horizontalsOverall responsibility to provide IT infrastructure and digital workplace support in the regionImplement and run regional IT support and operations, manage the resolution of local and regional IT tickets (2nd Level Support) according to IT standards and agreed Service Level AgreementsTarget-group-specific communication of IT service and support topics to the regional user community and management teams.Escalation point for all local and regional IT service and support issuesDirect team lead for all IT Delivery team members in the region including needed hiring and especially the development of the team, identification of regional talents and integration into Expert TeamsProject accountability for regional and local IT infrastructure projects, or regional parts of global projectsContract & service provider management for all IT Services in region, IT budget responsibilityAssures regional & local IT complianceContribute to global standards (including management of hardware and software lifecycle), responsible for defining and maintain technical documentation and training materialsWHAT YOU'LL BRINGBachelor's or Master's degree in Information Systems, Computer Science, or related fields; Cumulative Grade Point Average (CGPA) > 3.0 or similar grading is a must.8 years of overall working experience with at least 2-3 years proven membership of a globally oriented IT team and equivalent management track record for leading an IT support team.In-depth knowledge of IT client infrastructure environments, including relevant technologies, services and innovations, is able to explain the IT services in a language understood by business.Has a proven user- and business focus (instead of a technology focus), understands the user-needs in a very good mannerExcellent interpersonal and communication skills across all levels in IT and business, can communicate to all functions of the organization up to high level managementInteraction with cross-functional teams in Hilti's global IT organizationLanguage: English fluently written and spoken, excellent communication skills. Basic communication in Mandarin would be advantageous.WHAT'S IN IT FOR YOUWe really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:A caring and performance-oriented culture.A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.Click on the link to know more Kuala Lumpur | Hilti CareersWHY HILTIHilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.COMMITMENT TO INCLUSIONAt Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.APPLY NOWShareSave