maxis customer service executive

2 weeks ago

Subang Jaya Selangor, Malaysia Private Advertiser Full time 33,000 - 42,000 per year

Position: Maxis Customer Service Executive

Working Location: Sunway Pinnacle, Petaling Jaya

Working Days/ Hours: 5 days work, 2 days off (including weekends and Public Holiday) / Rotational Shifts (Earliest starts at 7 AM, last ends at 1 AM)

Employment Type: 2-Years Renewable Contract (based on performance)

Salary Package:

  • Basic Salary: Range of RM 2,500 to RM 3,500 (based on academic qualification and call center working experience)
  • Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)
  • Language Allowance: RM 350 (If applicable)
  • Overtime
  • Incentive (Based on performance)

Benefits:

  • Paid Training
  • Medical Insurance Coverage
  • Annual Leave
  • Hospitalization Leave
  • Medical Leave
  • Statutory Contribution (EPF/SOCSO/EIS)

Job Description:

  • Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
  • Respond to customers' queries in a timely, friendly and professional manner through voice channels.
  • Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
  • Schedule, assign or act on any required customer follow-up in accordance with call center guidelines.
  • Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.
  • Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.
  • Maintain confidentiality and integrity on the organization's customers data.

Job Requirements:

  • SPM, Diploma or Bachelor Degree in any field.
  • Minimum 1-2 years of contact center experience is required.
  • MUST have a good employment record (not a job hopper/non-performer/terminated due to disciplinary issue).
  • Excellent communication skills in English and Bahasa Melayu, both written and spoken.
  • Customer-oriented with good listening skills, and computer literate.
  • Ability and willingness to up-sell and cross-sell during inbound calls.
  • Basic knowledge of digital tools and platforms (App, WhatsApp, ChatBOT platforms, etc)
  • Must be willing to work on rotational shifts, including weekends and Public Holidays.
  • Candidate must be able to attend the interview and start immediately (in case shortlisted).
  • Possess own transport is an added advantage.
  • Fully vaccinated with Covid-19 Vaccination.

Only shortlisted candidates will be notified.

  • Customer Care Professional

    1 day ago

    Subang Jaya, Selangor, Malaysia Maxis Full time 50,000 - 80,000 per year

    Why does this job exist and why is it critical?Conducting product demonstrations, execution of retail activities and application of effective sales techniques to understand customer needs and promote relevant products and services.Create conversations and engage with the customers to convert into sales opportunities.Professionally and accurately handle...

  • Maxis Consumer Outbound Customer Service

    3 days ago

    Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    **We are looking for passionate and enthusiastic Mandarin speakers to join our Maxis Consumer Outbound Customer Service team!** **About the Role** In this role, you will be responsible for proactively reaching out to Maxis customers to provide exceptional customer service. You will play a key role in driving customer satisfaction and loyalty by resolving...

  • Maxis Consumer Outbound Customer Service

    7 days ago

    Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Are you a fluent Mandarin speaker with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and have excellent communication skills? If so, we have the perfect opportunity for you! As a Maxis Consumer Outbound Customer Service Representative, you will be responsible for engaging with our valued customers in the...

  • Maxis Emterprise Outbound Customer Service

    7 days ago

    Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Maxis Enterprise is seeking a dynamic and enthusiastic Outbound Customer Service Representative (Mandarin Speaking) to join our growing team in providing exceptional service to our valued customers. If you have a passion for delivering outstanding customer experiences and are fluent in Mandarin, then this role is perfect for you! As an Outbound Customer...

  • Maxis Enterprise Outbound Customer Service

    7 days ago

    Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have the perfect role for you! Join Maxis Enterprise as an Outbound Customer Service Representative and become an integral part of our team dedicated to delivering unparalleled service and support to our...

  • Executive of Center

    1 day ago

    KLIA, Selangor, Malaysia Maxis Full time 60,000 - 120,000 per year

    Are you ready to get ahead in your career?We want to empower you to turn your ambitions into achievements.We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.To realise...

  • Maxis Consumer Outbound Sales Representative

    2 weeks ago

    Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Are you a dynamic and results-driven individual who is looking for an exciting opportunity in sales with one of Malaysia's leading telecommunications companies? We are seeking a talented Mandarin-speaking Outbound Sales Representative to join our Maxis Consumer team. **Responsibilities**: 1. Conduct outbound sales calls to prospective customers in Mandarin...

  • Maxis Consumer Outbound Customer Service(Mandarin

    2 weeks ago

    Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Job Description: We are currently seeking an energetic and customer-focused individual to join our team as a Maxis Consumer Outbound Customer Service (Mandarin Speaker). In this role, you will be responsible for making outbound calls to our Mandarin-speaking customers, assisting them with any inquiries or issues they may have, and providing exceptional...

  • Maxis Enterprise Outbound Sales

    1 week ago

    Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Job Title: Mandarin-Speaking Outbound Sales Representative Join our dynamic team at Maxis Enterprise as an Outbound Sales Representative, where you will utilize your Mandarin language skills to drive sales and grow our customer base. We are looking for a competitive, results-driven individual who thrives in a fast-paced environment. As the first point of...

  • Executive of Centre

    1 day ago

    Sunway Kayangan, Selangor, Malaysia Maxis Full time

    Are you ready to get ahead in your career?We want to empower you to turn your ambitions into achievements.We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.To realise...