Lead, Client Engagement

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch 'n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do?

Managing the relationship of Key Accounts by identifying the needs and requirements of the business partners to ensure excellent products and services delivery. Maintain the existing and develop new strategic and operational initiatives in order to grow the business with the Key Accounts.

Client Management

• Establish and maintain good working relationships with stakeholders and business partners.
• Operate as the lead point of contact, communicate and coordinate with relevant internal stakeholders in matters related to business partners.
• Ensure the practical needs of the stakeholders and partners are met – identify the tools, information and other resources required to enable delivery of business objectives.
• Collaborate with relevant internal stakeholders to drive marketing initiatives/campaigns contributing to business growth.
• Plan and organize engagement activities between company and business partners.

Business Development

• Identify new business opportunities, conduct study and design proposals for potential collaborations.
• Develop business development strategy focusing on financial gain.
• Plan and oversee new marketing initiatives.
• Negotiate contracts and close agreements to maximize profits.
• Accountable in driving company's business performance & initiatives in partnership with the Key Accounts.
• Forecast and manage business revenue.
• Stay abreast of current business and market trends and contribute to business growth.

Operations Management

• Identify, manage and mediate past and ongoing issues/matters between company and business partners.
• Ensure that all operational obligations as stipulated in the Service Provider Agreement with the partners are met and/or any changes to be incorporated into the Agreement.
• Review related agreements with necessary input provided to and for Legal and related departments/parties.

Customer service management On on B2B segment

• Customer relationship management, handling complains and queries, sorting issues and complains, ensuring customer satisfaction and loyalty
• Main goal will be to establish and support good client relationships.
• Completing orders on behalf of the client and collecting due amounts, as well as resolving customer complaints and problems' escalation in a timely manner.

Client retention through nurture management

• Responsible for developing a customer retention strategy and improving our nurture tracks towards product and feature adoption.

Our Perks & Benefits:

• Hybrid and Flexi hours.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine ("TCM") and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch 'n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now

Touch 'n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and caliber. It is Touch 'n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing:

Note
: Only shortlisted candidates will be contacted.