Engineer Complaint Management

1 day ago

Penang, Malaysia Infineon Technologies Full time 80,000 - 120,000 per year

Job Description
In your new role you will:

  • To perform the role of customer complaint management and reporting of customer complaint cases
  • Required to perform in-depth electrical failure analysis, data collection and data analysis to support the customer complaint Failure Analysis Request (FAR)
  • Perform in-depth electrical failure analysis of rejects to support improvement activities for front end, back end, Silicon foundry, OSAT and product line
  • Work closely with Customer Interface, Design, Product, Package, Process Engineering, and Manufacturing Operations with regards to investigations of customer quality related issues, and the development and implementation of test-related corrective actions pertaining to those issues
  • Present ideas, concepts, data and plan with high confidence in team meetings and executive review meetings

Your Profile
You are best equipped for this task if you have:

  • Bachelor or Master's Degree in Electrical/ Electronic Engineering or a related field, or equivalent experience and/ or education
  • Minimum of two years with related experience
  • Fresh graduates are also encouraged to apply
  • Good in critical thinking and systematic problem-solving skills e.g., DOE, 8D, DMAIC, Process Mapping, FTA, 5-Why, Fish Bone, IS-IS NOT etc.
  • Must have strong teamwork and communication skills, passion, productivity, and self-learning ability
  • Good understanding in programming languages such as C, C++, Python, Perl etc will be an added advantage
  • Mastery of Microsoft Office applications
  • Good written and verbal presentation skills in English

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

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