Lead Analyst, OS Engineer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time 120,000 - 360,000 per year

Roles and Responsibilities

SCCM and Endpoint Device Management

· Responsible for deployment, configuration, and management of endpoint devices.

· Manage and maintain device lifecycle, including procurement, setup and decommissioning.

· Ensure devices are compliant with security policies and regulations.

· Managing end user related technologies supporting 21 LBUs including Windows OS build management, Windows driver management, application packaging, patching using SCCM and Intune, Hard Disk Encryption, AD GPO management, etc.

· Maintaining and managing SCCM infrastructure, setting up and maintenance of Distribution points

· Provide third-level technical support for endpoint device issues.

· Diagnose and resolve hardware and software issues, including connectivity, performance, and application problems.

· Escalate complex issues to external vendors as necessary.

Intune – Modern Endpoint Management

· Infrastructure design, architecture setup with Intune

· Setup and management of Policies in Intune

· Implement and enforce security measures, including antivirus software, encryption, and endpoint protection solutions.

· Conduct regular security audits and vulnerability assessments on endpoint devices.

· Microsoft Endpoint Management – Responsible for device management, maintaining the Intune/Autopilot environment OSD creation/maintenance, hardware specs, etc.

· Administer, integrate and co-management (Intune-SCCM)

Platform Administration

· Create and maintain documentation for device configurations, troubleshooting procedures, and best practices.

· Conduct training sessions for end-users to enhance their understanding and effective use of endpoint devices.

· Performance Monitoring and Reporting

· Monitor endpoint device performance and usage metrics to identify trends and potential issues.

· Generate regular reports on device health, support ticket resolution times, and user satisfaction.

· Provide recommendations for system improvements based on performance data.

· Develop FAQs and knowledge base articles to support self-service and reduce support requests.

Participate in regular team meetings and contribute to strategic planning for IT services.

Minimum Job Requirements:

  • More than 3 years' experience in IT and end user workplace management (SCCM, GPO, Intune, etc).
  • Sound knowledge in SCCM and Intune Infra management.
  • Strong technical background in troubleshooting and issue resolution management.
  • Experience in Intune for the Device Management.
  • Application assessments and remediation.
  • Workstation configuration and support.
  • Prior experience with Transition, Transformation and Migration in wider level.
  • VBScript, Jscript and PowerShell experience are an advantage
  • Motivated and committed individual.

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