Customer Success Specialist

2 weeks ago


Penang, Malaysia TP Full time 96,000 - 108,000 per year

About the Role

This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Responsibilities

  • Provide professional customer support in Mandarin and English via phone, email, and online chat.
  • Guide customers through the online order and payment process.
  • Handle customer inquiries efficiently and escalate urgent issues when necessary.
  • Accurately record customer information and strictly follow data security regulations.
  • Collaborate with the team to continuously improve service quality.
  • Achieve company-set performance goals (KPIs).

Qualifications

  • College or Bachelor's degree (any major, communication, English or related fields are preferred).
  • Fresh graduates are welcome to apply.
  • More than 6 months of customer service experience (any industry) is a plus.

Pay Range

  • Salary: RM8,000 - RM9,000

Employee Benefits

  • Malaysia work visa support.
  • Relocation airfare allowance provided.
  • One week of free accommodation upon arrival.
  • Multicultural work environment.
  • Career development opportunities.


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