Adoption Change Management Specialist

2 days ago

Petaling Jaya, Selangor, Malaysia Enfrasys Consulting Full time 40,000 - 60,000 per year


Job Descriptions:

  • Design and conduct Office 365 training session covering various applications,
  • Facilitate session, address queries and prepare POE (Proof of Execution) report.
  • Assist new customers with onboarding and provide ongoing guidance.
  • Develop adoption plans to ensure successful implementation across the organization.
  • Create comprehensive training materials, including guides, videos, and communication tools.
  • Monitor and report adoption progress, suggesting areas for improvement.
  • Stay updated on Office 365 updates and incorporate them into training.
  • Provide valuable feedback to the internal team and assist with technical troubleshooting.

Job Requirements: 

  • Bachelor's Degree in IT, Computer Science, or Software Engineering required.
  • Minimum 3 year of experience in customer success, account management, or related field.
  • Strong communication and interpersonal skills for building customer and internal relationships.
  • Excellent problem-solving skills to address customer challenges effectively.
  • Proficiency in data analysis, identifying trends, and finding improvement opportunities.
  • Ability to work independently, manage multiple tasks, and maintain a positive attitude under pressure

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