Senior Application Support Specialist

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to know the team:

At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If you're passionate about customer-centric innovation and eager to make a significant impact on technology at Grab, come join us and help shape the future of technology.

Get to Know the Role

Senior Application Support Specialists will report directly to the Support Manager for Finance Systems. Their primary responsibility will be operational support for Finance applications, solving incoming issues to ensure swift and efficient resolution.

This role will be based in Malaysia and onsite.

The Critical Tasks You Will Perform

• You will furnish support to Finance users on system-related issues, including system setup, data migration, report building, and minor enhancements.
• You will provide third-level resolution, preparing technical documentation, system manuals, and procedures.
• You will offer technical assistance during Month-end/Year-end activities and support Finance and Procurement modules.
• You will perform root cause analysis for high-severity incidents and problem tickets.
• You will ensure solutions align with business needs and requirements.
• You will monitor Extract, transform, and load (ETL) jobs and interfaces using automated monitoring techniques.

What Essential Skills You Will Need

• Minimum of 6 years in a senior role working with Oracle ERP Cloud applications.
• Hands-on experience with Oracle Fusion tables, views, and setups.
• Knowledge of Oracle technologies: OTBI, BI Publisher, Oracle BPM for Cloud ERP.
• Familiarity with Oracle tools such as ADFDI, SMARTVIEW, FR Studio, BPM Workflow.
• Experience with Oracle Fusion integration with third-party applications.
• Usage of FBDI templates for Customers, Suppliers, Banks, AR Invoices, and Journals.
• High-level understanding of Oracle Financial Modules.
• Support Testing, Defects Analysis, and Fixing according to product support activities.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.