Senior Systems Specialist

Change people's lives and love what you do Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry's best clinical, research and support networks. That's why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life's opportunities.

The Opportunity

Join Cochlear, a global leader in implantable hearing solutions, as a Senior Systems Specialist – MES (KL), where you'll play a pivotal role in driving the digital transformation of our manufacturing operations. In this role, you'll be responsible for the implementation, support and continuous improvement of our Manufacturing Execution System (MES) at a site level. You'll act as a Subject Matter Expert (SME), collaborate across global teams, and help shape the future of smart manufacturing at Cochlear.

Responsibilities include:

MES System Expertise & Configuration

• Act as the Subject Matter Expert (SME) for MES functionalities, guiding system use and ensuring best practices are followed.
• Manage and maintain MES master data including process flows, products, BOMs, tools, and checklists.
• Configure MES solutions to meet site-specific operational needs while aligning with global templates and standards.
• Liaise with IT/OT teams to ensure smooth MES integration with production systems

Project Management & Implementation

• Lead and manage end-to-end MES implementation projects including planning, scheduling, and resource management.
• Develop and execute test plans and validation scripts to ensure system functionality and performance prior to go-live.
• Monitor project progress, manage risks, and ensure delivery is on time and within scope

Change Management & Training

• Assist in developing and executing change management strategies to support MES adoption across user groups.
• Engage stakeholders at all levels to promote system benefits, drive buy-in and align on goals.
• Coordinate and deliver training programs for end users (operators, engineers, supervisors, maintenance staff).
• Evaluate training effectiveness and update learning materials accordingly

Support, Troubleshooting & Optimization

• Provide ongoing support to MES users, including issue resolution, troubleshooting, and performance monitoring.
• Analyze system usage and feedback to identify areas for improvement and implement enhancements.
• Ensure system documentation and compliance meet regulatory standards (e.g., FDA, ISO).

Position Specific Skills and Challenges

• Serve as a technical and functional bridge between site operations and IT/OT stakeholders.
• Effectively balance site-specific needs with global standardization objectives.
• Communicate and influence diverse stakeholder groups, from production operators to leadership teams.
• Implement MES solutions in highly regulated environments (e.g., medical devices).
• Deliver outcomes in a hybrid working model, sometimes requiring overseas collaboration and travel

Key Requirements;

• Minimum 5 years' experience in MES, systems engineering, or manufacturing systems roles.
• Bachelor's degree (or equivalent) in a relevant field.
• Proven expertise in MES configuration, implementation, and support.
• Strong understanding of manufacturing processes, industrial automation, and quality control.
• Solid knowledge of regulatory and compliance standards (e.g. FDA, ISO).
• Technical proficiency in:
  • C#, .NET, SQL Server, HTML5, JavaScript
  • Web frameworks (e.g., Angular)
  • PowerShell or scripting languages
  • RESTful APIs and debugging tools
• Experience with Critical Manufacturing MES or similar COTS MES platforms (highly regarded).
• Strong project management, problem-solving, and interpersonal communication skills.
• Fluent in English.

Cochlear Malaysia provides shared services to support Cochlear's global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

Cochlear Malaysia provides shared services to support Cochlear's global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

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