Partner Engagement Executive

GENERAL PURPOSE OF THE JOB

This position executes Sales and Marketing strategies to enhance patient enrolment, retention, and grow revenues significantly. This position drives marketing actions in collaboration with Operations and HQ Marketing teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

• To monitor patient growth within the region and ensure the company is on track to reach its planned goals for the year
• Drive new patient acquisition by regularly promoting the services of DaVita to selected / targeted customers, specialists, especially Nephrologists / Medical Assistant / HD Unit Nurses / Social Welfare Department
• Build partner engagement plan for improving and growing the customer/patient base
• Actively seeking out new organic growth opportunities through networking and cold calling
• Prepare and deliver appropriate presentation on services and company updates
• Ensure adherence to timelines and quality guidelines in all activities
• To work hand in hand with Corporate Affairs team to meet the Physicians in allocated area to drive patient traffic via activities like Health Coach / Centre Visit / Continuous Medical Education / Health talk, etc
• Regular meet ups with the doctors (government and private) in catchment area
• Participate in defining sales efforts to increase existing market penetration
• To provide information to Corporate Affairs to compile the data on competitors and industry trends to help define strategy for the organization
• Provide key value drivers and solution-level messages to support marketing communications content creation for collateral, customer success stories, white papers, and website
• Provide support to patients and their family members by completing the following duties:

i. Assist patients in GL application, when necessary

ii. Attend to patients' complaints & grievances

iii. Finding ways to improve overall patient care experience

iv. To assist in executing patient retention program/activities

• Help and support the patient retention initiatives / patient education programs
• Answers questions the patients or partners (hospitals, sponsors, etc.) may have in timely manner
• Gather feedbacks from patients or prospect and share with internal teams
• Provide monthly report on patient movement and marketing activities
• Collaborate with team members to achieve better results
• Attend team meetings, phone conferences, and training as needed
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
• Other duties and responsibilities as assigned from time-to-time
• Travel required: Up to 70% within the region

MINIMUM QUALIFICATIONS:

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

• Bachelor's degree in Marketing / Public Relations / Corporate Communications
• Min 3-5 years of marketing/ sales experience
• Strong leadership and consensus building skills
• Marketing management and strategic planning experience
• Proven track record in developing, planning and managing a marketing program
• Experience in the healthcare industry would be highly advantageous
• A self-starter with initiative and resourcefulness and an ability to work independently
• People skills; ability to relate to various constituencies
• Good planning and organizational skills
• Polished presentation and interpersonal skills
• Good knowledge of Microsoft office and Windows-based computer applications
• Excellent written and verbal communication skills
• Ability to handle many projects at once
• 3 full time position available at multiple work location : KL & Selangor , Kedah and Johor