Account Director

1 week ago


Shah Alam, Selangor, Malaysia Hyppies Full time

Account Director (Public Sector/GLC - Malaysia)
We are seeking a highly motivated Account Director to join our team and drive exceptional outcomes for our enterprise clients. This role is critical to ensuring
long-term business performance, client retention, project management, and value realization
through our enterprise solutions.

As an Account Director, you will be the primary advocate for a portfolio of strategic clients, ensuring they fully leverage our solutions to meet their business goals while supporting ongoing growth and adoption.

Key Responsibilities:

  • Drive Value Realization:
    Collaborate with enterprise clients
    to capture and quantify the value of their solution investments, supporting long-term performance and ROI.
  • Expand Revenue Growth: Identify new business use cases and expansion opportunities within client organizations
  • Foster Solution Adoption: Lead adoption programs that enhance usage and increase client satisfaction, enabling
    up-sell and cross-sell opportunities.
  • Support Renewals: Partner with Sales and Account Management to
    drive high renewal rates across enterprise agreements
    and support contracts.
  • Strategic Engagement: Influence and align with
    internal and external stakeholders
     to advance strategic objectives.
  • Build Strong Relationships: Develop a trusted advisor status with
    senior client stakeholders, ensuring engagement
    across all lifecycle stages.
  • Handle Escalations:
    Serve as the escalation point
    for client concerns, resolving issues effectively and professionally.
  • Promote Client-Centric Culture: Champion client success/account servicing methodologies and help foster a client-first mindset across the organization.

Requirements:

  • Bachelor's degree in Business, IT, or a related discipline.
  • Minimum 10 years of experience in a client-facing role, ideally within enterprise software or technology solutions.
  • Proven ability to consult with and influence C-level executives.
  • Strong commercial acumen and strategic thinking.
  • Excellent facilitation, communication, and interpersonal skills.
  • Demonstrated ability to drive transformational change and adoption programs.
  • Experience in analyzing complex business needs and translating them into solution-based outcomes.
  • Strong project and time management skills; resilient in the face of shifting priorities.
  • A proactive, independent self-starter with a passion for delivering measurable client value.

�� Apply now and let's create success, together -


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