CS Assistant

Responsibilities

• Serve as the first point of contact for customer service issues, receiving and logging all complaints regarding machine performance.
• Gather essential preliminary information from customers, including machine details (chassis number, hour meter), and visual evidence (photos/videos) for technical assessment.
• Efficiently schedule and dispatch mechanics for on-site troubleshooting and repairs, confirming appointment times with customers.
• Provide mechanics with all necessary job details, including customer location, contact information, and preliminary issue reports.
• Open, manage, and track Service Job Cards (SJC) for all assigned technical work.
• Process Material Issue Memos (MIM) and Material Return Memos (MRM) for all spare parts issued to mechanics, ensuring proper documentation and signatures.
• Issue Material Request Forms (MRF) or Purchase Requisitions (PR) to procure out-of-stock items to ensure service continuity.
• Conduct and document monthly physical stock takes for all spare parts and lubricants by the 29th of each month.
• Prepare and submit weekly lubricant reports to HQ every Thursday.
• Ensure Service Job Cards (SJC) are accurately and filled out by mechanics upon job completion.
• Verify that all related MIM and MRM documents are completed before closing an SJC.
• Compile and maintain an SJC listing and submit all physical and scanned copies to HQ monthly.
• Prepare Delivery Orders (DO) for machine transport and Job Requisitions (JR) for mechanics conducting Pre-Delivery Inspections (PDI).
• Maintain and update the daily service workflow log, confirming job status (completed/ongoing) with mechanics and submitting the report to HQ.
• Accurately document all machine arrivals and deliveries at the yard by taking pictures of the machine, hour meter, chassis number, and engine plate.
• Promptly update the Sabah Full Machine List in Google Drive upon machine arrival and delivery.
• Update the ERP system once a machine has been successfully delivered to a customer's site.
• Prepare and issue service or repair quotations for all chargeable work.
• Develop preliminary cost estimates for customer approval prior to commencing work.
• Submit quotations to HQ for internal approval and obtain formal customer approval (signed document or Purchase Order).
• Issue final, itemized quotations or invoices upon the successful completion of repair jobs.
• Other job tasks as required by the manager.

Who We Are Looking For:

• You have SPM or above.
• You have 1-2 years of experience in an admin role.
• You are good with computers, especially Microsoft Office (Word, Excel, Outlook).
• You are a very organized person who is careful with details.
• You can handle several tasks at once without getting stressed.
• It's a big plus if you have worked in a similar industry

Job Types: Full-time, Permanent

Pay: RM1, RM2,200.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Kota Kinabalu: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

• Heavy Machinery : 3 years (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person