Customer Service Executive

5 days ago


Simpang Empat, Perak, Malaysia Lifework HR Services Sdn Bhd Full time

Job Description

· Process sale orders, price maintenance, customer returns, customer billing and delivery documents, credit/debit memo, equipment on loan agreement, following to the standard operating procedures and system.

· Manage transport/shipment planning to ensure accuracy and on-time delivery to customers.

· Handle customer complaints by coordinating with relevant stakeholders in order to seek appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

· Build sustainable relationships and customer trust through interactive and professional communications either by phone calls or emails.

· Be a primary liaison for customers and relevant stakeholders in regarding to order and delivery inquiries.

· Ensure personal and functional KPIs are met.

· Share best practices and interacting with counterparts across the region and globally.

· Performs other duties, tasks and responsibilities as assigned or required.

Job Requirement

· Bachelor's degree in Business Administrative or related field.

· At least 2-3 years' experience in the customer service field, trading, chemical industry is preferred.

· Knowledge of Office software and SAP SD module, specifically to delivery process.

· Good command of spoken and written communication skills in English, Mandrin and local language(Prefer mandarin speaker)

If interested please whatsapp or call KC

Job Type: Contract

Contract length: 12 months

Pay: RM4, RM6,000.00 per month

Work Location: In person



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