Sales Admin cum Customer Service
7 days ago
Location: Sungai Bakap, Penang
Job Type: Full-Time | 2-Year Contract
Salary: RM2,500 – RM3,000/month
Company Background:
A growing manufacturing group is looking for Sales Admin cum Customer Service to support order processing and customer coordination as part of a new ERP system rollout.
Key Responsibilities:
Order Processing & Coordination
- Process customer orders accurately using the ERP system.
- Liaise with production and logistics teams to ensure timely deliveries.
- Update customers on order status, delivery schedules, and any changes.
Customer Support & Issue Resolution
- Handle customer inquiries professionally via phone and email.
- Resolve issues promptly to maintain customer satisfaction.
Data & Reporting
- Maintain accurate records of orders and deliveries.
- Prepare reports as required by the team or management.
- Support data entry, testing, and training activities during the ERP rollout.
Collaboration & Process Improvement
- Work closely with other departments to improve customer service processes.
- Provide feedback to enhance operational efficiency.
Requirements:
- Minimum SPM qualification; Diploma or Degree is an advantage.
- 2–3 years of experience in customer support, order processing, or sales support in manufacturing / logistics sector preferred.
- Familiarity with ERP systems (SAP, Oracle, or similar) is an advantage.
- Strong communication and problem-solving skills.
- Detail-oriented and able to handle multiple tasks simultaneously.
- Proficient in Microsoft Office (Excel and Outlook).
- Willing to spend extra time when needed to complete tasks.
Working Hours & Structure:
- Monday – Friday: 8:30am – 6:00pm
- Annual Leave: 12 days (pro-rated)
Benefits:
- Medical Insurance provided
- Outpatient Medical Coverage provided
- Supportive team environment with learning opportunities
Job Type: Contract
Contract length: 24 months
Pay: RM2, RM3,000.00 per month
Benefits:
- Professional development
Work Location: In person
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