Branch Operations Support Supervisor

7 days ago


KL Eco Kuala Lumpur, Malaysia J&T EXPRESS (MALAYSIA) SDN. BHD. Full time

We are looking for a Network Operations Support Supervisor to strengthen our branch network performance, drive standardization, and support digital transformation. This role plays a key part in improving operational stability, efficiency, and service quality across our network.

Network Standardization & Quality Improvement

  • Lead 6S implementation and branch image standards.
  • Drive branch capacity/space standardization.
  • Participate in branch performance grading and continuous quality improvement.

Exception Management & Branch Support

  • Develop and implement exception-handling processes.
  • Support branches in resolving operational or business pressure challenges.
  • Provide training, coaching, and capability-building for branch teams.

Digital & Smart Operations Development

  • Promote digital tools and smart operations across branches.
  • Collect user feedback, conduct research, and lead system iteration and optimization.
  • Use data insights to identify root causes and improve branch performance.

Cost Reduction & Efficiency Enhancement

  • Conduct branch cost analysis and develop cost optimization initiatives.
  • Drive efficiency improvement through equipment upgrades and process enhancements.
  • Lead projects that enhance overall operational productivity.

Franchise / Partner Resources Support

  • Assist the region with partner/franchise recruitment.
  • Coordinate cross-region partner resources and support network integration

Requirements :-

  • At least 1 year experience in logistics / express / operations management preferred.
  • Strong analytical, problem-solving, and project execution skills.
  • Ability to work cross-functionally and support branches with hands-on solutions.
  • Good communication skills and willingness to travel.


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