Customer Success Onboarding Specialist

6 days ago

Petaling Jaya, Selangor, Malaysia LintraMax (M) Sdn Bhd Full time

About LintraMax: Market Leader in Digital Agriculture Software

With our award-winning cloud platform, we're transforming the agriculture landscape by empowering over 800 Plantations and processing facilities with tools for sustainable and efficient operations.

We are seeking a motivated and driven Customer Success Onboarding Specialist to join our growing team. This is a fantastic opportunity for candidates with one to two years of experience looking to build their careers in IT and business analysis, specifically in the agriculture technology sector. You will work closely with cross-functional teams to drive customer adoption of our product and services, support the implementation of IT solutions, and contribute to the success of our software products.

Why Join us today?

  • Competitive salary and benefits package
  • Opportunities for personal and professional growth
  • Positive, young and energetic team
  • Work-Life Balance

Key Responsibilities:

  • Consultation and Requirement Gathering: Engage with new clients to understand their business requirements and operational processes.
  • System Configuration: Customize and configure our SaaS solutions to align with the client's operating environment and specific needs.
  • Training and Support: Provide comprehensive training to clients' staff on system functionalities, ensuring a smooth transition and optimal usage.
  • Migration and Deployment: Assist in the migration of client data to our platform and oversee the deployment process to ensure seamless integration.
  • Client Support: Offer ongoing support during the onboarding phase to address any issues and ensure client satisfaction.

Qualifications:

  • Education: Bachelor's degree in Information Technology, Business Administration, Agriculture Technology, or related field.
  • 1-2 years of experience is preferred; fresh graduates are welcome to apply.
  • Strong customer-centric approach is crucial.
  • Excellent communication and interpersonal skills.
  • Strong interest in IT, business analysis and the agriculture industry.
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail, proactive attitude, and willingness to learn.
  • Able to travel.

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