Guest Service Officer

2 days ago

Malaysia Boustead Hotel & Resorts Full time 30,000 - 60,000 per year


Job Description:

  1. Welcome guests with professionalism and genuine hospitality.
  2. Manage check-in and check-out processes efficiently and accurately.
  3. Handle guest inquiries, requests, and complaints promptly and professionally.
  4. Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experience.
  5. Maintain accurate guest records and room status using the Property Management System (PMS).
  6. Promote hotel facilities and upsell room categories where appropriate.
  7. Ensure compliance with front office procedures and hotel standards.

Requirements:

  • Diploma in Hospitality Management or related field.
  • Minimum 1 year of experience in front office operations; fresh graduates are encouraged to apply.
  • Proficient in English and Bahasa Malaysia; additional language skills are a plus.
  • Excellent interpersonal and communication skills.
  • Friendly, presentable, and customer-focused.
  • Willing to work shifts, weekends, and public holidays.
  • Familiarity with hotel PMS (e.g., Opera) is an added advantage.

  • Guest Relations Officer

    2 days ago

    Malaysia Shangri-La Group Full time 30,000 - 60,000 per year

    Shangri-La, Kuala LumpurBe part of our Shangri-La familyShangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.Based in Hong Kong, we are expanding globally with developments under way...

  • Guest Service Crew

    2 days ago

    Malaysia Resorts World Genting Full time 20,000 - 40,000 per year

    Genting Malaysia Berhad Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With over 50 years of experience and...

  • Guest Service Assistant

    2 days ago

    Malaysia Boustead Hotel & Resorts Full time 20,000 - 25,000 per year

    Job Descriptions:To welcome and check in all guests according to established procedures.To assign rooms and prepare keys/folders for all arriving guests and groups.To handle all keys, emails, facsimiles, messages, and other special requests for guests.To provide information and assistance to all guests.To assist the Reservations Department in taking...

  • Guest Service Officer

    2 days ago

    Malaysia Boustead Hotel & Resorts Full time 20,000 - 30,000 per year

    Job Description:Greet and welcome guests warmly upon arrival.Perform efficient check-in and check-out procedures using the Property Management System (PMS).Handle room assignments, key issuance, and guest registration accurately.Respond promptly to guest inquiries, concerns, and special requests in a courteous and professional manner.Coordinate with other...

  • Guest Service Assistant

    2 days ago

    Malaysia Resorts World Genting Full time 20,000 - 80,000 per year

    Genting Malaysia Berhad Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With over 50 years of experience and...

  • Front Office Assistant

    2 days ago

    Malaysia Sunway Group Full time

    **Requirements**: - Passionate in handling guest check-ins, chesk-outs and enquiries - Positive work attitude, punctual, reliable, responsible and willing to work on shifts as assigned by the division (e.g 7am-3pm/3pm-11pm/11pm-7am) - Pleasant disposition and excellent inerpersoal and communication skills in both Bahasa Malaysia and English - It will be an...

  • Front Office Supervisor

    2 days ago

    Malaysia IHG Full time 40,000 - 80,000 per year

    DescriptionWhat Is The Job?As Shift Leader, you'll demonstrate InterContinental Luxury Fundamental service quality at all times to deliver memorable Arrival and Departure experiences for our guests.  Your Day To DayEnsure maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival to departure.Monitor and ensure that...

  • Front Office Supervisor

    2 days ago

    Malaysia Resorts World Genting Full time 30,000 - 50,000 per year

    Genting Malaysia Berhad Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With over 50 years of experience and...

  • Front Office Manager

    2 days ago

    Malaysia Boustead Hotel & Resorts Full time 60,000 - 80,000 per year

    Job Description:Lead and manage the daily operations of the front office team including reception, concierge, bell desk, and guest relations.Ensure exceptional guest service is delivered consistently from arrival to departure.Monitor front office performance, manage KPIs, and drive guest satisfaction scores.Handle guest feedback, complaints, and special...

  • Hygiene Officer

    2 days ago

    Malaysia Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...