Guest Service Assistant

2 days ago

Malaysia Boustead Hotel & Resorts Full time 20,000 - 25,000 per year


Job Descriptions:

  1. To welcome and check in all guests according to established procedures.
  2. To assign rooms and prepare keys/folders for all arriving guests and groups.
  3. To handle all keys, emails, facsimiles, messages, and other special requests for guests.
  4. To provide information and assistance to all guests.
  5. To assist the Reservations Department in taking reservations after office hours.
  6. To attend to guests' complaints promptly and then report to Guest Service Manager or Duty Manager for follow-up.
  7. To provide courteous and efficient service and if possible to comply with each and every guest's request.
  8. To check out guests according to established procedures, and ensure all payments are collected.
  9. To provide currency exchange service for guests.
  10. To issue and handle all the hotel's safe deposit boxes.
  11. Ensure that all guest charges are posted into the guest accounts.
  12. To balance all the daily posting transactions and ensure all monies collected are banked into the General Cashier.
  13. To main the Reception Counter and answer all calls coming in.

Requirements:

  • Must have at least SPM or Diploma certificate
  • Able to communicate in English fluently
  • Computer Literate
  • Possess customer service skills

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