Guest Service Officer

4 days ago

Malaysia Boustead Hotel & Resorts Full time 20,000 - 30,000 per year


Job Description:

  1. Greet and welcome guests warmly upon arrival.
  2. Perform efficient check-in and check-out procedures using the Property Management System (PMS).
  3. Handle room assignments, key issuance, and guest registration accurately.
  4. Respond promptly to guest inquiries, concerns, and special requests in a courteous and professional manner.
  5. Coordinate with other departments (Housekeeping, Concierge, F&B) to fulfill guest needs.
  6. Maintain up-to-date knowledge of hotel promotions, room rates, and local attractions.
  7. Ensure guest profiles and preferences are updated in the system.
  8. Handle cash and billing transactions accurately in accordance with hotel policies.
  9. Uphold hotel standards and deliver exceptional customer service at all times.

Requirements:

  • Minimum SPM or Diploma in Hospitality, Tourism, or related field.
  • Previous experience in front desk or guest services in a hotel environment is an added advantage.
  • Excellent communication skills in English and Bahasa Malaysia; additional languages are a plus.
  • Proficient in using hotel systems (e.g., IDB, Opera or other PMS software).
  • Well-groomed, courteous, and professional with a strong guest-first attitude.
  • Able to work shifts, weekends, and public holidays.
  • Friendly, detail-oriented, and a strong team player.

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