permanent hiring for it operation manager

4 hours ago

Damansara, Malaysia JMA Global IT Solutions Sdn. Bhd Full time 60,000 - 120,000 per year

Job Role & Responsibilities

  • Lead the delivery of best in class cloud solutions through three talented teams that include cloud infrastructure, managed services, and technical helpdesk.
  • Make strategic platform and technology recommendations to the leadership team including new technologies, cost-savings strategies, improved process and unique value features. Lead an operationally mature organization with management, lean management, and similar operational methodologies.

Main Responsibilities

  • Leverage ITIL frameworks to maximize service consistency and quality.
  • Lead the infrastructure and operations organization to be ITIL certified.
  • Serve as the SME with appropriate client facing sales opportunities; ability to
  • successfully navigate and resolve client operations issues.
  • Manage the day to day service delivery and escalations through a holistic, end to end incident management process. Resolution through data analytics and root cause analysis for continued improvement.
  • Technical knowledge on managing Public Cloud infrastructure (AWS, Azure and Google)
  • Develop reporting capabilities to be able to support Cloud and Hosted services for Solutions that are delivered to Customers
  • Interpret & communicate information security policies & controls to supporting business functions
  • Maintain IT Risk Management & Compliance group data repositories
  • Scope includes administrative, operational, and technical activities
  • Provide remediation recommendations to identified risks
  • Create written and verbal reports resulting from customer cybersecurity assessments
  • Service delivery, security of our systems and mitigate identified shortcomings
  • Participate in proposal creation and negotiation support for new or renewing contracts
  • Ability to interface with multiple levels of customer management from technical to executive levels

Qualification

  • Degree in Information Technology, Engineering
  • At least 10 Managed Services Operations and/or Service Delivery environment
  • ITIL v3 Certified and other Technical Certifications

Skills and Experience Required

  • Must have knowledge and applied some of Industry Standards (ISO27001/2, NIST, COBIT)
  • Must have knowledge of industry compliance and regulations like PCI etc.
  • Experience building and supporting large-scale, business critical systems.
  • Cloud computing experience operating large cloud based environments for production applications preferred, Amazon Web Services, Microsoft Azure or other large-scale cloud deployment.
  • Knowledge of Data Center networks, routing, switching, firewalls and site to site connectivity.
  • ITIL based experience with Incident, Problem, Change and configuration management

Please send me your updated resume with the details below.

Full Name as per I.C./PASSPORT

Position Title

Summary of Experience:

Total experience

Total Relevant Experience

Current Salary: Breakdown into :

Basic Salary :

Allowance :

Expected Salary Per Month

Notice period (Actual NP /Negotiable NP)

Current location

Reason to Change (Job and Location)

Holding Any Other Offers (If yes, Mention offer details)

Waiting for any final round interview

Nationality:

Marital Status

I.C. Number/ Passport Number

Employment pass validation :

Thanks & Best Regards,

Job Types: Full-time, Permanent

Pay: RM11, RM12,000.00 per month

Benefits:

  • Dental insurance
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Damansara: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • MANAGED SERVICED: 10 years (Required)

Work Location: In person

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