Fraud Operations Executive

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn. Bhd. Full time

Responsibilities:

  • Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations.
  • To monitor real time queues and identify high risk transactions within the customers portfolio.
  • Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
  • To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
  • To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
  • Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
  • Determine existing fraud trends by analyzing accounts and transaction patterns.
  • Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
  • Involve in any ad-hoc project to improve the work process and fraud detection.
  • Work across with other departments to resolve any issues involving fraud risk.

Qualification and Background Requirements:

  • Bachelor's degree in a related field, at least 2 years of experience in Fraud Risk Management and Controls for financial institutions / payments / cards / banks / e-wallets.
  • Strong analytical mindset and able to adapt within a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Attention to details and high degree of accuracy.
  • Good knowledge and understanding of overall Fraud Risk processes, policies and operations.
  • Ability to work in a high-volume and in a fast-paced environment is required.
  • Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.
  • Excellent team player.

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

  • Fraud Operations Associate

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Mobile Malaysia Sdn Bhd Full time 30,000 - 60,000 per year

    The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team...

  • Fraud Operations

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Krava Studio Enterprise Full time 24,000 - 30,200 per year

    Conduct investigations and assessments based on standard operating procedures.Support case handling for fraud disputes and internal escalations.Document findings and ensure case notes, evidence, and actions are recorded accurately and in compliance with internal audit requirements.Escalate high-risk cases to senior fraud analysts as and when...

  • Senior Fraud Operations Agent

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Monee Full time

    About The TeamThe Senior Fraud Operations Agent will play a key role in preventing, detecting, and mitigating fraudulent activity across the platform. This role involves managing appeal cases, analyzing suspicious behavior, and working closely with internal teams to strengthen fraud controls and risk frameworks. The ideal candidate possesses strong...

  • Operations Excellence Fraud Specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Fraud Operations Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Job DescriptionAchieve continuous improvements in our fraud processes and KPIs (such as fraud rates, false positives, MO defense rates, fraud savings) to achieve the optimum balance between protecting our business from loss, and in promoting growth.Routinely tests effectiveness of existing rules to detect fraud and leads periodic calibration, or validates...

  • Operations Excellence Fraud Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Operations Excellence Fraud Specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia foodpanda Malaysia Sdn Bhd (Corporate Office) Full time

    About the opportunity*Job Summary*As a Specialist in Operations Excellence, you will focus on customer compensation, fraud management, compliance, and policy misuse prevention within our global operations. You will play a crucial role in setting the standard for fairness and financial integrity, managing compensation budgets, protecting our ecosystem from...

  • Operations Excellence Fraud Specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia foodpanda Full time

    foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock...

  • Fraud Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HFG Insurance Recruitment Full time

    About the RoleWe are seeking an accomplishedFraud Risk Subject Matter Expert (SME)to lead and strengthen the Group's2nd Line of Defense (2LoD)forFraud, Waste, and Abuse (FWA). This is a strategic and high-impact role — you will shape the global fraud risk framework, drive oversight across multiple markets, and set the direction for fraud prevention,...

  • Manager, Fraud Management

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AFFIN Group Full time 150,000 - 250,000 per year

    Create the future with Affin You too can make a difference.We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry – you can make a difference too.Job...