Platform Analytics

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Maxis Full time 60,000 - 120,000 per year

Are you ready to get ahead in your career?

  • We want to empower you to turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Analytics Implementation & Tracking:

  • Translate business questions into data requirements
  • Develop a comprehensive analytics strategy and implementation plan for our enterprise digital channels
  • Collaborate with cross-functional teams to define key performance indicators (KPIs) and track user interactions, conversions and other critical metrics
  • Implement advanced analytics tools and technologies to capture, process and analyze platform data
  • Ensure accurate and reliable data collection across all digital touchpoints
  • Continuous Improvements: Proactively identify data gaps and analytics needs, proposing solutions to enhance tracking and reporting capabilities

Reporting & Dashboards

  • Design and develop intuitive, interactive reporting dashboards to monitor the performance of our enterprise digital platforms (not limited to Self-Serve Portal, Digital Buying Platform, AI Chatbot, Enterprise Mobile App)
  • Consolidate data from multiple sources to provide a unified view of platform KPIs, user journeys and trends
  • Generate timely and insightful performance reports for management, highlighting key findings and actionable recommendations
  • Continuously optimize the dashboard design and reporting structure based on stakeholder feedback and evolving business needs

Data-Driven Insights and Optimization:

  • Analyse platform data to uncover hidden patterns, identify pain points and discover opportunities for improvements
  • Translate complex data into clear, visually engaging insights that drive informed decision-making
  • Collaborate with cross-functional teams to develop and test hypotheses for platform optimization
  • Measure the impact of optimization efforts and refine strategies based on data driven outcomes

Stakeholder Engagement and Optimization:

  • Proactively communicate platform performance and key insights to key stakeholders, including management, product and technology teams
  • Serve as subject matter expert, providing guidance and recommendations to drive strategic initiatives and foster a data-driven culture
  • Collaborate with various teams to ensure alignment on analytics requirements, data governance and reporting needs
  • Stay up-to-date with industry trends, best practices and emerging analytics technologies to continuously enhance our capabilities

What's next?

  • Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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