Senior Technical Product Manager

Location: Kuala Lumpur, Malaysia

Team: Product

Role: Senior Technical Product Manager

Mode: Full-time role

About

Founded in Hong Kong in early 2017, is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At , we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging

Our Culture

At , we move fast, work smart, and always keep our customers at the heart of what we do. Here's what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We're a team

Role Description

At , the Product Team is pivotal to our company's success. We are looking for an experienced and technically adept Senior Technical Product Manager to drive the evolution of our Channels, Integrations & Product Partnerships domain.

This role requires a striking balance of strategic thinking and technical execution. You will own the product lifecycle for integration-driven initiatives, manage technical partnerships, and uphold high delivery standards within the team. You will work closely with internal stakeholders and external product partners to ensure that continues to scale its ecosystem of world-class integrations and maintain operational excellence across product and projects.

This position is ideal for a hands-on aspiring or proven technical product leader who thrives in complex, API-driven ecosystems and can balance execution rigor with long-term product vision.

Responsibilities

• Co-own the Integrations & Product Partnerships domain with the Group PM — ensuring strategy, roadmap clarity, and execution excellence.
• Own and deliver product (technical and non-technical) initiatives end-to-end: discovery → PRD → execution → validation → measurement.
• Oversee the technical lifecycle of integrations, ensuring scalable architecture and strong partner alignment.
• Collaborate cross-functionally with Engineering, Marketing, Operations, and Leadership to launch features and initiatives.
• Collaborate with the Product Partnership team and cross-functional internal teams to turn partner requirements into actionable product plans.
• Serve as the technical product expert for integrations, APIs, and system design.
• Ensure delivery excellence with documentation, validation, and QA collaboration.
• Track and analyze integration adoption, usage, and impact metrics.
• Represent Product and in product partner discussions to ensure smooth implementation.
• Maintain and evolve product delivery standards: Timely, ****high quality, reliability, and user experience.
• Provide technical insight and mentorship to peers and junior PMs, supporting a culture of clarity, speed, and rigor.

Qualifications

• Bachelor's degree or higher in Computer Science, Software Engineering, or a related technical field.
• 5+ years of experience as a Senior or Principal Product Manager, Product Owner, or equivalent technical role in a SaaS or high-growth technology company.
• Proven success in owning or leading API-driven products or integration ecosystems with measurable business or user impact.
• Strong technical foundation with the ability to evaluate API documentation, system architecture, and integration feasibility.
• Hands-on experience in driving integration-based or partner-enabled initiatives, collaborating closely with engineering and partnership teams.
• Solid understanding of modern product management practices, including discovery, prioritization, and agile delivery.
• Analytical and data-fluent, capable of defining KPIs, interpreting metrics, and making data-informed prioritization decisions.
• Demonstrated ability to lead through influence, aligning cross-functional teams and maintaining high standards without direct authority.
• Excellent stakeholder and relationship management skills, able to balance technical depth with strategic communication.
• Customer-focused and insight-driven mindset, with the ability to translate qualitative and quantitative inputs into actionable improvements.
• Exceptional communication and documentation skills, ensuring clarity and alignment across internal and external stakeholders.
• Excellent command of English, both written and spoken.

Here's What's In It For You

• You will become part of an amazing culture with smart teammates who actually care
• You will grow more here than you would anywhere else, that is a promise
• Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it
• Beer O'Clock on Fridays? Naah, we have it every day
• Are you a PlayStation fan? It gets fun when you get to beat your olleague on a FIFA game at the office
• You'll get to experience a very competitive compensation
• You'll be covered exclusively on one of the highest medical and dental insurance especially for you
• Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
• Flexible working environment and working hours