Senior Product Manager

Location:
Kuala Lumpur, Malaysia

Team:
Product

Role:
Senior Product Manager

Mode:
Full-time role

About

Founded in Hong Kong in early 2017, is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At , we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging

Our Culture

At , we move fast, work smart, and always keep our customers at the heart of what we do. Here's what we stand for:

• Solve Customer Problems:
  Every effort must solve real customer pain points. No guesswork—just real feedback and clear value
• The 80/20 Rule:
  We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy:
  We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct:
  We give honest feedback, and tackle problems head-on. Clarity moves us forward
• Own It and Support Each Other:
  We step up, help out, and drive outcomes—together.
• Build Human Connections:
  Work is better when we trust, care, and celebrate wins together. We're a team

Role Description

At , product partnerships power our innovation and expansion. We're looking for a dynamic and detail-oriented
Senior Product Manager
to strengthen strategic relationships with key partners like
Meta
and
TikTok
— enabling new features, integrations, and joint programs that elevate our platform and ecosystem.

You'll act as the
bridge between and our product partners
, aligning strategy, execution, and communication across teams. This role is ideal for a strong communicator who combines relationship management, analytical thinking, and product acumen to drive impact through partner collaboration.

Responsibilities

• Serve as the
  primary liaison
  between and product partners, ensuring strong communication, alignment, and relationship growth.
• Analyze and share
  partner updates, programs, and opportunities
  , advising on their strategic and technical relevance.
• Plan, coordinate, and execute
  partner-driven product initiatives, collaborating closely with Product, Engineering, Marketing, and Operations.
• Own and manage partnership projects
  end-to-end — from planning and execution to reporting and iteration.
• Establish and improve
  collaboration and escalation frameworks
  for seamless partner communication and operational transparency.
• Escalate and follow through on
  technical or user-related issues
  with partners, ensuring timely resolution.
• Support
  contract and agreement reviews
  with internal stakeholders, ensuring alignment with company goals and compliance.
• Compile and present
  partner feedback, data insights, and performance metrics
  to inform strategy and product priorities.
• Prepare
  presentations, reports, and partnership decks
  to communicate achievements, insights, and proposals.
• Work closely with
  leadership and cross-functional teams
  to shape and execute long-term partnership strategy.

Qualifications

• Bachelor's degree or higher
  in
  Business, Computer Science, or related field
  .
• 2+ years
  of experience in
  Product Partnerships, Relationship Management, or Business Analysis
  within a SaaS or technology company.
• Strong understanding of
  product management and SaaS integration models
  .
• Familiarity with
  APIs, SDKs, and platform integrations
  , and ability to interpret technical documentation.
• Excellent
  communication and presentation skills
  , fluent in written and spoken English.
• Skilled in
  data analysis, reporting, and storytelling
  , with experience turning insights into executive recommendations.
• Proven ability to
  nurture and manage partnerships
  , balancing strategic and operational priorities.
• Strong
  collaboration and project management
  skills across multiple stakeholders and departments.
• Analytical and
  strategic thinker
  with good business judgment and problem-solving ability.
• Comfortable leading through influence and driving initiatives in
  fast-paced environments
  .
• Curious, user-centric, and growth-minded
  , with a passion for partner-led innovation.

Here's What's In It For You

• You will become part of an amazing culture with smart teammates who actually care
• You will grow more here than you would anywhere else, that is a promise
• Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it
• Beer O'Clock on Fridays? Naah, we have it every day
• Are you a PlayStation fan? It gets fun when you get to beat your olleague on a FIFA game at the office
• You'll get to experience a very competitive compensation
• You'll be covered exclusively on one of the highest medical and dental insurance especially for you
• Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
• Flexible working environment and working hours