Senior Product Manager

*Why PM at Lendela?*
We're growing our team to support our market-leading fintech product. Join a fast growing startup with presence in 4 countries to help us to ensure that users love our product as we build new features. It's an (primarily) web-based product and complex logic-heavy backend, with an existing user base.

We are seeking an experienced Senior Product Manager with a bias for action and a track record of getting things done.

• Work in a startup environment where your contributions can have an outsized impact on the company. We're a product focussed company with 2 C-suites being former product managers.
• The product is primarily a web based product serving 3 customers. The borrower, lenders and Lendela's customer success team. The core logic of the system is our intelligent matching algorithm between borrowers and lenders. Another key system is our integrated customer communication and retention platform.
• You'll be challenging the creative and logical side of your brain. A large part of the business is customer acquisition so any B2C PM experience will be useful. In addition, it is data and analytics heavy with a smattering of APIs with our partners. So you'll need to be comfortable looking through tables and technical docs too.
• Join a mature product environment, with other product managers and UX. Supported by an experienced tech team and data analytics team.
• Be part of an international company, serving international users.

Key Responsibilities. You're Someone Who...

• can handle ownership. This could mean being detailed-oriented enough to ensure UX and/or copy is on point; organised to ensure no requirements are missing; and experienced enough to know when things need a little nudge.
• is data and outcome-driven, not just focussing on features. You'll be supported by a data team in a very measurement focussed company, but you'll need to know how to get data, and how to analyse it to build a strong narrative.
• has strong user empathy as we're dealing with 3 users: borrower, lender & customer success. Juggling the needs of our users while staying focussed on our goals is a key skill. This includes doing research and customer interviews.
• has a get-things-done attitude. You'll be driving multiple initiatives at the same time at various stages of the product lifecycle. Staying on top of everything while ensuring things are moving forward is always challenging.
• is able to handle complex business logic. We're a fintech, so must be comfortable in this environment. You may have to deal with external integration partners.
• has technical understanding of some sort. Can be APIs, SEO, data - something that elevates your user focus to intuitively understand how to bring ideas to life.
• can define a product strategy and priortise the product backlog. Always ensuring alignment with company goals.
• is able to lead. You'll be expected to set a standard, and be able to bring people into your vision.
• has all the basics that make up the day to day at a minimum.
• Manage end-to-end product lifecycle. PRD, requirements gathering, acceptance criteria, user stories etc. We follow the standard fortnightly scrums.
• Organised, detailed-oriented, great communicator. All the traits that are needed to get outcomes the right way.

Requirements For This Role

• Min 5 year work experience in a similar role, preferably in a startup, with minimum of 10 years total work experience. Does not need to have a technical background but preferable. Any hands-on experience in ops, UX or marketing is a plus.
• Must have a demonstrable record of delivering results, preferably in a startup. Showing you're comfortable with ambiguity and managing priorities.
• Must have a high degree of ownership, agency and bias for action.
• Technical fluency is prefered. You don't need to code, but must be comfortable discussing APIs, business logic, sifting through database tables and analysing data with engineers.
• Good to have: Agile/scrum practises, eye for design, strong fundamentals in product best practices.
• Nice to have, but not required: AI experience, Fintech background.
• Excellent English written and verbal communication is a must

About Lendela
Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending landscape.

Since our inception, we have facilitated over 400,000 loan applications alongside more than 100 lending partners. In 2023, we successfully raised US$5 million in an oversubscribed Series A to scale our unique model across Asia Pacific. Our backers include Singlife co-founder Walter de Oude's Chocolate Ventures as well as prominent Singapore-based VC firm Cocoon Capital. Lendela currently serves customers in Singapore, Hong Kong, and Australia.

Why join us?
Your growth is our success:
We believe that when you get to achieve your potential, consumers, investors, and the team all win. This is why we're as invested in the company's success as we are in yours, and joining us means that you'll be working alongside people who genuinely want you to be the best you can be.

We're in an industry with massive growth potential and huge challenges to solve:
The global lending industry is vibrant, varied, and ripe for exponential growth — and we're riding it hard. We have a significant advantage in APAC and are well-placed to solve the problems in the industry today. Joining us means that you'll be at the forefront of this transformation.

We're global and diverse:
We operate across four exciting markets and are home to dozens of subject matter experts who honed their expertise in some of the world's most recognisable companies. This means that you'll get to work with diverse teams, expose yourself to game-changing ideas, and grapple with challenging problems every day.

We're driven by what works:
We're guided by data in whatever we do, and we measure the results of every decision we make to ensure we're constantly optimising for our business objectives. Joining us means you'll get to embrace this data-driven way of working alongside true champions of it, aligning your growth with the outcomes you achieve.