Customer Service Representative

1 day ago

Johor Bahru, Johor, Malaysia TP Full time

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as
Customer Service Representatives (Mandarin-speaking)
. In this role, you will be the first point of contact for our customers, delivering exceptional service through
email, live chat, and phone calls
. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Qualifications

  • Proficiency in
    Mandarin
    (spoken and written) and
    English
    .
  • Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
  • Strong communication and problem-solving skills.
  • Ability to handle multiple tasks and work under pressure.
  • Flexibility to work on
    rotational shifts
    , including weekends and public holidays.
  • Based in
    Johor or willing to relocate.

What We Offer

  • Competitive salary and benefits package.
  • Paid training and career development opportunities.
  • A supportive and diverse work environment.
  • Opportunities to grow within the company.

Responsibilities

  • Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
  • Provide accurate information, solutions, and assistance to customers.
  • Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
  • Document customer interactions and update records in the system.
  • Escalate complex issues to the relevant teams when necessary.
  • Work closely with team members and supervisors to achieve performance targets and service level agreements.
  • Maintain a positive and customer-first attitude at all times.

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