Manager - Personal Financial Services (UX Writer)

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time 120,000 - 240,000 per year

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities:

  • Craft and Refine Copy: Write, edit, and proofread all in-product copy, including UI text, microcopy, instructional messages, error states, and notifications.
  • Collaborate on Design: Work directly with product designers to shape the user experience from the ground up. Participate in design critiques, wireframing, and prototyping sessions to ensure copy and design work seamlessly together.
  • Establish and Maintain Voice and Tone: Contribute to and maintain our product's style guide and voice and tone guidelines. Ensure all copy is consistent, on-brand, and reflects our company's personality.
  • Conduct User Research: Partner with UX researchers to test and validate copy. Use user feedback, data, and usability findings to iterate on language and improve clarity.
  • Influence Strategy: Advocate for the user in all product decisions. Use your understanding of content strategy to help define product goals and user flows.
  • Work with Cross-Functional Teams: Partner with product managers, engineers, and marketers to align on product goals and timelines, ensuring a cohesive user journey.
  • Contribute to a Culture of Clarity: Evangelize the importance of clear, accessible, and inclusive language across the organization.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.


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