Braun Büffel

Store Operations

• Ensure merchandise is replenished consistently.
• Compile data for sales and customer service reports.
• Adhere to daily opening and closing procedures.
• Handle cash and sales transactions in accordance with SOPs.

Sales Performance

• Achieve individual and boutique monthly sales targets.

Customer Experience

• Deliver exceptional customer service.
• Handle customer complaints professionally with proper follow-up.
• Uphold and represent the company's luxury brand image.
• Support after-sales service activities.
• Maintain and update the customer database.
• Assist in training and guiding new staff on customer service standards.

Grooming & Presentation

• Maintain a professional and well-groomed appearance at all times.
• Comply with the company's grooming standards.

Inventory & Stock Management

• Oversee inventory control and conduct monthly stock counts.
• Perform daily stock checks and resolve discrepancies within 2–3 days.
• Update the range plan based on incoming shipments.
• Enforce security measures to minimize theft and loss.
• Ensure accurate and timely stock documentation.
• Monitor merchandising to:
• Control shrinkage and report any irregularities.
• Replenish packaging materials and minimize wastage.

Housekeeping & Visual Standards

• Maintain store cleanliness and organization at all times.
• Safeguard stock, fixtures, and store assets.
• Ensure visual merchandising meets brand and display standards.

Professionalism & Knowledge

• Demonstrate strong and up-to-date product knowledge.
• Show initiative and proactive problem-solving skills.
• Foster effective communication and positive relationships with colleagues and customers.
• Uphold professionalism in all interactions and conduct.

Job Types: Full-time, Part-time, Contract

Pay: RM1, RM4,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person