Intern - Customer Experience

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia HLB Full time

Define your future at Hong Leong Bank

Overview

Join our Customer Experience (CX) team within the CEO Transformation Office as a dynamic, detail-oriented intern for 3-6 months. This role offers hands-on exposure to cross-functional initiatives and customer-centric projects in a high-impact, fast-paced environment. 

The successful candidate will report to the Manager - Customer Experience.

Key Responsibilities and Accountabilities
Functional (job responsibilities)

  • Assist in managing key CX initiatives, including tracking project progress and supporting the planning and execution of workshops, trainings, conferences, or internal events. 

  • Coordinate with external vendors and suppliers to ensure seamless program delivery and logistics.

  • Support the design and editing of collateral materials, including presentation slides, newsletters, and basic video content by ensuring all collateral materials adhere to brand, layout and formatting guidelines.

  • Help maintain and update the internal website and content as needed. 

  • Support any other administrative or operational tasks assigned by the team.

Jobholder Requirements

  • Malaysian citizen. 

Education/Qualification

  • Bachelor's Degree in Business, Marketing, Psychology, Communications, or a related field with a minimum CGPA of 3.0 or its equivalent

 

Experience/Requirements

  • Available to commit for the program's entire duration (minimum 12 weeks).

  • Keen interest in customer experience and transformation work.

  • Excellent analytical and communication skills.

  • A strong visual or creative flair, coupled with proficiency in the Microsoft Office Suite.

  • Familiarity with design tools like Canva or other digital platforms is a plus.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

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