Account Services Analyst

5 days ago

Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

Job Description:

  • Responsible for overseeing the entire client onboarding process, ensuring that all new clients are properly vetted.
  • This role involves managing the daily payment operations, which includes processing transactions, handling exceptions, and resolving any payment-related issues.
  • Ensure that all payment operations comply with internal policies and external regulations.
  • Ensure day-to-day operations comply with the regulatory and internal requirements.
  • Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.
  • Expected to foster a collaborative and high-performance team environment.
  • Serve as the subject matter expert in all things related to onboarding, deposits, and payment operations, including e-KYC reviews and audits (FAR & FRR).
  • Manage the preparation and follow-up on all account opening documentation. This requires coordinating information gathering with applicants, other departments, and outside vendors to complete a comprehensive analysis.

Requirements:

  • A proven track record (typically 2 years) in a business operations, fintech, or financial services environment, with a strong focus on onboarding, KYC/AML, and payment operations.
  • Extensive experience with client due diligence, including verifying identity, screening for sanctions and PEPs (Politically Exposed Persons), and ensuring all necessary compliance procedures are followed.
  • A complete understanding of the end-to-end client onboarding process, from initial contact and documentation gathering to final account activation.
  • Experience in coordinating and collaborating with various internal teams and external vendors to ensure a smooth onboarding process.
  • Hands-on experience with payment processing systems, including managing daily transactions, handling exceptions, and resolving payment issues.
  • Experience in daily reconciliation of payment transactions and a strong understanding of operational risk mitigation associated with payment processing.
  • Familiarity with the regulations and internal policies governing payment operations

Job Types: Full-time, Contract

Contract length: 12 months

Pay: Up to RM4,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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