Fulfilment Executive

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia OSREN Full time 30,000 - 60,000 per year

The Fulfilment Executive manages end-to-end order processing, logistics, and documentation for local dealers and international dealers to ensure efficient fulfilment and compliance. This role serves as the primary point of contact for order placement, collaborates with warehouse and external partners, and handles customs and certification requirements to support timely deliveries and customer satisfaction. 

Key Responsibilities

1.
Order Processing and Customer Liaison

  • Prepare and issue quotations, sales orders, and invoices, including partial invoices for special cases like Elite Matrix (Amazon) consignments.
  • Issue sales orders for final confirmation and coordinate with Warehouse to verify stock availability.
  • Handle ad-hoc quotations and sales order requests, addressing outstanding orders for HQ and KL Van Sales.

2.
Warehouse Collaboration and Stock Coordination

  • Collaborate with the warehouse team on packing progress, adjustments to items or cargo based on customer input, and completion dates.
  • Align stock levels with fulfilment schedules through regular coordination with the inventory team.
  • Verify order accuracy, resolve minor fulfilment issues and escalate complex problems to the Assistant Distribution Manager.

3.
Logistics and Shipping Arrangements

  • Schedule and liaise with couriers, forwarding services, own lorries or customer pickups based on confirmed pricing and packing progress.
  • Obtain quotations from courier and forwarding services, secure customer approval for costs, and arrange bookings and pickups.
  • Serve as the point of contact for logistics providers, including providing containers, haulage, and seal numbers for recording and updates.
  • Manage special logistics for local and international dealers, such as customer pickups or forwarding for sea shipments.
  • Track shipments and resolve delays, ensuring alignment with customer expectations.

4.
Documentation Preparation and Management

  • Prepare accurate packing lists, commercial invoices, and cross-check items for all shipments, including sea orders.
  • Issue SST certifications for factories to bill before cargo release to forwarding or courier services.
  • Maintain an organized filing system of hardcopy and digital documents, including delivery orders, invoices, and master lists.
  • Handle basic data entry for fulfilment records and generate simple reports on order status.

5.
Compliance and Customs Clearance

  • Prepare necessary customs documents, including Form K2, Bill of Lading (BL), HS Codes, and MSDS/SDS for clearance.
  • Provide MSDS/SDS documentation in required languages (e.g., Chinese for China Form E) for customs.
  • Assist customers with customs clearance by preparing and cross-checking required documents.
  • Ensure adherence to regulatory standards, track basic KPIs like order accuracy and cycle times, and report trends.
  • Support operational improvements to enhance safety, efficiency, and compliance in fulfilment processes.

6.
Certifications and Special Handling

  • Apply for Cost Analysis via MITI website, requesting and sorting factory documents, submitting applications, and monitoring queries.
  • Apply for Certificate of Origin (CO) via MITI or MICCI, submitting documents like confirmed K2, BL, final invoices, and packing lists.
  • Handle special CO processes, such as physical stamping for China Form E and Egypt (including Ministry of Foreign Affairs, Egyptian Embassy, and CargoX submission).
  • Monitor CO applications, respond to MITI or authority queries promptly, and file physical documents.
  • Manage re-applications for Egypt Cost Analysis and ensure courier of original documents to agents or customers.

  • Fulfillment - Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Biomed Global Full time 60,000 - 80,000 per year

    Position : Executive, Supply Chain - FulfilmentDepartment: Supply ChainIndustry: Medical Device/HealthcareSalary: (Open to Negotiate)Job DescriptionTo provide operational support in Fulfilment Team to meet department objectives and company business goalTo process customers' orders as per the various requirements and process flow, accurately and timelyTo...

  • Fulfilment Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BIOMED GLOBAL SERVICES SDN BHD Full time 26,400 - 42,000 per year

    Job Description:To provide operational support in Fulfilment Team to meet department objectives and company business goal.To process customers' orders as per the various requirements and process flow, accurately and timely.To prepare accurate delivery documents & billing documents before due date.To handle customers' inquiries with regards to stock...

  • Ops & Fulfilment Admin

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

    Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in...

  • R532444 OTC Specialist Order Fulfillment

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Half the sky Full time 60,000 - 120,000 per year

    Job DescriptionThe PositionThe GDO Order to Cash (OtC) Order Fulfillment Specialist will work with a team of professional OtC colleagues in the GDO Kuala Lumpur Office delivering and managing end to end OtC processes. Additionally, the OtC Order Fulfillment Specialist will work daily with our global BPO partner who executes OtC Transactional services for...

  • Fulfillment commercial program lead-Bangkok/Kuala Lumpur/Manila/Jakarta

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lazada Full time 80,000 - 120,000 per year

    Lead end to end process of developing platform commercial+logistics solutions from designing proposal, internal pitching, project initiation and executionWork with platform team and drive the development of the commercial+logistics integrated package for fulfillment solution offering including but not limited to visibility features, seller benefits and buyer...

  • Sales Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BTI Executive Search Pte Ltd Full time 120,000 - 240,000 per year

    Key Responsibilities:Develop and execute sales strategies to grow steel trading revenue.Build and maintain strong relationships with contractors, fabricators, EPCs, and distributors.Identify and pursue new project and trading opportunities in construction, infrastructure, oil & gas, and industrial sectors.Negotiate pricing, delivery terms, and contracts to...

  • Contractor, Booking Fulfilment

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full time 40,000 - 60,000 per year

    About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can helpbring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

  • Operations Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Infinity Cosmic Sdn Bhd Full time 36,000 - 54,000 per year

    The Operations Executive will play a critical role in overseeing and managing all aspects of our warehouse operations, specifically focusing on online order fulfilment and timely logistics partner coordination. This includes inventory management, order fulfilment, logistics coordination, team leadership, and process optimization. The successful candidate...

  • Executive, Service Delivery

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AirAsia Full time 60,000 - 80,000 per year

    Job DescriptionKey ResponsibilitiesOnboarding Process Development & Execution:Preparing customized partner integration documentation tailored to each partner's needsInvolve in calls to introduce the partners to the company systems & processes and propose a relevant solution in terms of the integration.Overseeing the collection and verification of required...

  • Executive, Service Delivery

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BIGLIFE Sdn. Bhd. Full time 40,000 - 80,000 per year

    Job DescriptionKey ResponsibilitiesOnboarding Process Development & Execution:Preparing customized partner integration documentation tailored to each partner's needsInvolve in calls to introduce the partners to the company systems & processesand propose a relevant solution in terms of the integration.Overseeing the collection and verification of required...